Cool FramesReviews of coolframes.com

Save yourself the headache and take your business elsewhere. I ordered designer prescription glasses which I spent over 500$ on. They arrived WEEKS past the expected delivery date, and when they finally showed up, they weren’t the correct prescription.. I reached out to customer support, hoping they’d send me a return label for a refund. Instead, I got scripted apologies and was told they don’t refund the cost of lenses, even if they’re incorrect. And offered to remake the lenses “free of charge,” which will take 4-6 weeks as if thats some kind of favor. I’ve spent hours going back and forth with them through chats and emails since January, just trying to get a return label for a partial refund. Its now March and I’m STILL waiting.

I purchased a pair of glasses that ended up not fitting - frames only, no lenses. I attempted to submit for a return, only to find that "coincidenally" their system was "unable to process at this time" and that I needed to contact them. I called them, again "coincidentally" I was the 6th person in line. Wow, lots of people calling customer service all at once. How shocking. I held for 22 minutes until I was the first in line only to be disconnected. Again, shocking. Sounds much like another reviewer. What a scam. I expect a response from the company. If not, I'm submitting a chargeback. UPDATE: I immediately called back and selected the extension for sales instead of customer service. I HELD FOR AN HOUR EXACTLY. A moment later, I was disconnected. The is zero doubt this website is a complete scam. Do they sell glasses? Yes. Do they violate their return policy and prevent you from returns or any communications by blocking your calls? Absolutely.

Lee weissman went above and beyond with helping me purchase my frame a once bad experience has turned out to be a great experience, they carry frames that are hard to find Anywhere else. Thanks lee for your help

Very helpful in resolving my issue.

I ordered new glasses on 1/20. On 1/24, I got an email saying your glasses are being assembled and will be ready for shipment within 1-2 days. The last few days, I have been trying to reach them, because I am worried this is a scam. I have emailed with no response. The chat feature says sorry we missed you and to leave a message, and they will get back to you which they never do. One time I chatted with someone, and they said it will take a few minutes to check the order, and they said they would email back which never happened. I called and waited over 30 minutes and when I was number one and finally connected, it hangs up on you. This morning I was number one next in line, it hung up again. I now want a refund, but there is no way to get in touch, so I will report them to the Better Business Bureau.

Purchased glasses from this website and extremely happy! They are spot on with my prescription and the quality is excellent of my new Prada glasses. Customer service was exceptional, thank you Coolframes!

Excellent glasses and a perfect prescription. Took over a month to arrive, as they had to order the frame and the first lenses produced were not of adequate quality. I appreciated that they took their time to get it right.

Don’t buy if out of country (Canada in particular). Prices don’t include duty so you’ll get stung on delivery. Particularly irritating when you buy from a .ca site in Canadian currency.