Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

4,546 approved reviews, newest moderated first

customer
May 19, 2025
Well I didn't have a bad experience…
Well I didn't have a bad experience necessarily but I only found out that my glasses wouldn't be delivered on the expected date because I asked the text chat/help messenger…but my glasses arrived only two days later so no real harm was done
Response from Cool FramesMay 21, 2025
Hi Rick, We are glad to know you have now received your order. We apologize for the slight delay. Thank you for taking time to leave us a review. We appreciate your business and we hope to serve you again in the future for your eyeglasses needs. Regards, Anne Cool Frames LLC
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Michael
May 17, 2025
Awful Experience – Avoid at All Costs
I had a terrible experience with Cool Frame. My sunglasses arrived one month after the estimated delivery date, and only after I spent an additional $100 trying to locate the order myself because their customer service was completely useless and couldn’t tell me where it was. When the sunglasses finally arrived, the prescription was incorrect. I contacted customer service again, and their solution was for me to return the glasses—but they don’t refund prescription lenses, so I’m out that money too. This feels like a borderline scam. Terrible service, zero accountability, and no regard for customer satisfaction. Do yourself a favor and avoid this company!
Response from Cool FramesMay 19, 2025
Hi Michael, I am sorry to hear about your experience. This is definitely not the kind of service we want our customers to receive. I'd be happy to look into this for you. Please kindly supply us the necessary information so we can assist you further. A request has been sent to you. Regards, Anne Cool Frames LLC
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WitoR
May 15, 2025
Nice glasses with CoolFrames service
-nice glasses -good prices -quick email support -hight speed of delivery (from USA to Europe 6 days!)
Response from Cool FramesMay 19, 2025
We are glad to know you are satisfied with our service. Thank you so much for taking time to leave us a review. We appreciate your business and we look forward to serving you again in the future! Regards, Anne Cool Frames LLC
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Jessie T.
May 13, 2025
Great designer for great prices
Ordered 2 pairs of frames one was back ordered and I was reached out by someone thru email advising if I wanted to wait or order a different pair I chose to wait, he kept in contact with me until the frames were finally available. And was able 2 get them both.
Response from Cool FramesMay 19, 2025
We are glad to know you were able to get the frames! We appreciate your patience with your order and we look forward to doing business with you again in the future. We're here if you need any help with your glasses. Regards, Anne Cool Frames LLC
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customer
May 12, 2025
Friendly and professional customer service …
A very polite and friendly and helpful young man named Luis was the customer service representative
Response from Cool FramesMay 19, 2025
Thank you so much for leaving us a review! I have passed on your thanks to Louise, and he's very happy to be of help. Thank you for choosing us for your eyeglasses needs! We look forward to doing business with you again in the future. Regards, Anne Cool Frames LLC
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O. H.
May 9, 2025
Louise was absolutely AMAZING
Louise was absolutely AMAZING! I was very fortunate to have been able to speak to him as he guided me through the entire process of ordering glasses! I would give him 10STARS if possible! I also love the variety of frames available on Cool Frames. I will definitely shop here again & request to speak to LOUISE!! Thank you for your awesome customer care!!
Response from Cool FramesMay 12, 2025
Thank you so much for your wonderful feedback! I have passed on your compliments to Louise and he is so happy to know you appreciate him. We take pride in having him on the team. Thanks for choosing us for your eyeglasses needs and we're here if you need any help with your glasses. Regards, Anne Cool Frames LLC
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darryldogg
May 9, 2025
Very helpful and knowledgeable
Very helpful and knowledgeable
Response from Cool FramesMay 12, 2025
Thank you for your feedback Darryl! We appreciate you taking time to leave us a review and thank you for choosing us for your eyeglasses needs. Regards, Anne Cool Frames LLC
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Taylor
May 8, 2025
Weya at cool frames was amazing
Weya at cool frames was amazing, she gave me above and beyond customer service. So helpful, kind, and caring. Thank you for everything Weya!!!!!!!!
Response from Cool FramesMay 12, 2025
Thank you so much for your compliments! I have passed on your thanks to Weya and it really made her day. Thank you for choosing us for your eyeglasses needs! We look forward to serving you again in the future. Regards, Anne Cool Frames LLC
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