Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
James G.
They have been fast and courteous. Really went above and beyond helping with a warranty issue.
Response from Cool FramesJun 3, 2025
Hi James, We truly appreciate your kind words. Our team is always happy to go the extra mile. Thank you so much for taking time to write us a review. We look forward to doing business with you again in the future! Regards, Anne Cool Frames LLC
customer
Great purchase will shop again.
Response from Cool FramesJun 3, 2025
Hi, Thank you for your support! We’re thrilled you loved your purchase and can’t wait to have you back. We're here if you need any help with your glasses. Regards, Anne Cool Frames LLC
jenjohnst
The process of selecting frames was easy and efficient. They arrived on time.
Response from Cool FramesJun 3, 2025
Hi Jenn, Thank you! We’re glad you found the process smooth and efficient. We really appreciate you taking time to write us a review. Hope to see you again soon! Regards, Anne Cool Frames LLC
Edward H.
Mark who was very helpful and knowledgeable.
Response from Cool FramesMay 30, 2025
Hi Edward, Thank you for leaving us a review! I have passed on your compliments to Mark. Do not hesitate to reach out if you need any assistance in the future. Regards, Anne Cool Frames LLC
Terrence R.
Cool frames was affordable and great quality designs. Cool frames even worked with my insurance which I really liked.
Response from Cool FramesMay 30, 2025
Hi Terrence, Thank you so much for your feedback. We truly appreciate you writing us a review. We really appreciate your business and we look forward to serving you again in the future. Regards, Anne Cool Frames LLC
Will
My initial experience with Cool frames was Awesome! To be more specific, my salesman/customer service representative Mr Luis was exceptional! He is the epitome of a true professional. He was patient, knowledgeable, kind, fair and honest throughout research and purchasing process. I've never been so comfortable making an online purchase of this magnitude. Thanks Luis, looking forward to doing business with you again in the near future.
Response from Cool FramesMay 30, 2025
Hi Will, We are so thrilled to hear about your experience! I have passed on your compliments to Louise and shared your review to the whole team as well and this really made our day. It's our pleasure to provide an excellent service. We really appreciate you leaving us a review. We look forward to doing business with you again in the future. Regards, Anne Cool Frames LLC
customerfromMI
Great customer service! & the the glasses were for sure awesome!
Response from Cool FramesMay 30, 2025
Hi, We really appreciate your feedback! So glad you loved the glasses and had a great experience. Looking forward to serving you again in the future. 😊 Regards, Anne Cool Frames LLC
Nikie
Good customer service
Response from Cool FramesMay 30, 2025
Hi Nikie, Thank you so much for your kind words! We're gladto hear that you had a great experience with our customer service. Looking forward to serving you again in the future. 😊 Regards, Anne Cool Frames LLC