Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
customer
I got the frames I wanted for a great price.
Response from Cool FramesJun 9, 2025
Hi Scott, Thank you for your review! We're so glad you found the perfect frames at a great price. Your support means a lot, and we’re happy to have helped! Regards, Anne Cool Frames LLC
ruthmcdonald
Louise did a fantastic job! He made sure I could put prescription lenses in the Mykita Toshi Sunglasses frames I bought from that just got delivered to my house. He guided through the lens choice process, how to return the frames to Cool Frames to have the new lenses put in and was even able to make sure I got the promotion that was advertised at time of order that I was verbally promised! He also called me back as promised when he needed to ask his manager for answers to some of my questions. It was an amazing experience and I will definitely purchase my future glasses from Cool Frames!
Response from Cool FramesJun 9, 2025
Thank you for your amazing feedback! We’re so glad Louise provided such thorough and thoughtful assistance, ensuring you got exactly what you needed. We’ll be sure to share your kind words with him. Your support means the world to us, and we look forward to serving you again in the future! Regards, Anne Cool Frames LLC
Ricardo C.
It was grate customer service was amazing they went above and beyond to get the glasses that I wanted.⭐️⭐️⭐️⭐️⭐️
Response from Cool FramesJun 9, 2025
Thank you for your fantastic review! It is my pleasure to assist. We’re thrilled that our team went above and beyond to find the perfect glasses for you. Your support means so much, and we’re always happy to help! Regards, Anne Cool Frames LLC
Janet & Bob W.
Phone personnel was gracious, pleasant and very helpful. Solved my question promptly and professionally.
Response from Cool FramesJun 9, 2025
Hi, Thank you for your kind words! We're so glad our team provided prompt and professional assistance. Your support means a lot, and we're always here to help! Regards, Anne Cool Frames LLC
RFK
I was looking for a particular OVVO frame that I was told was unavailable. I started a chat and Aurea tracked it down in no time! She was courteous, thorough and extremely helpful. She answered all my questions, went the extra mile to confirm details and could not have been more helpful. Great customer experience and wonderful service. Thank you!
Response from Cool FramesJun 9, 2025
Thank you for your fantastic feedback! We're absolutely thrilled that Aurea was able to track down the frame you needed and provide such outstanding service. We’ll make sure she knows how much her help meant to you! Your support means the world to us, and we’re always here to assist in any way we can. Thanks again! Regards, Anne Cool Frames LLC
crdllwilliams
Louise is the best rep I’ve ever had & would love to have him as a representative for all calls, thank you for your service
Response from Cool FramesJun 9, 2025
Thank you for your kind words! We're thrilled that Louise made such a great impression. We'll be sure to share your appreciation with him. Your support means a lot, and we're always here to provide excellent service! Regards, Anne Cool Frames LLC
Liliya
I get help with very good man, to buy my frame. He helped very professionally and kindness for me as elderly person with English as a second language. Thank you so much! Liliya.
Response from Cool FramesJun 9, 2025
Thank you for sharing your experience, Liliya! We're delighted to hear that our team provided professional and kind assistance. Your kind words mean a lot, and we’re always here to help whenever you need us! Regards, Anne Cool Frames LLC
customer. Bob F.
Mark made my experience great. I had a problem with my order and it was fixed by Mark immediately. He was courteous and knowledgable. I wish all my customer service calls were as pleasant and effective. Kudos to Mark. Bob Fonow, Herndon, Va.
Response from Cool FramesJun 9, 2025
Thank you for your kind words, Bob! We're thrilled to hear that Mark provided such a great experience. We’ll be sure to share your kudos with him. If you ever need assistance again, we're always here to help! Regards, Anne Cool Frames LLC