Cool FramesReviews of coolframes.com

Response from Cool FramesJun 23, 2025

Hi, Thank you for the wonderful review! We’re so happy to hear that Louise gave you the exceptional service you deserve. We’ll make sure to pass along your shoutout. Thanks again for choosing us, and we look forward to serving you again in the future! Regards, Anne Cool Frames LLC

Response from Cool FramesJun 23, 2025

Hi, Thank you so much for this heartfelt review! We’re thrilled to help you feel confident about ordering online. It’s amazing to hear that you’re getting the stylish glasses you love—without breaking the bank. We’re grateful for your support and for spreading the word. Thanks again for trusting us! Regards, Cool Frames LLC

Response from Cool FramesJun 14, 2025

Hi Samuel, Thank you for your kind words! I'm thrilled to hear you had a great experience. It was our pleasure to help, and we're so glad the discount was a nice surprise! 😊 We look forward to doing more business with you in the future! Regards, Anne Cool Frames LLC

Response from Cool FramesJun 14, 2025

Hi Sharon! Thank you so much for your thoughtful review! We’re thrilled to hear that Louise made such a positive impact on your experience. We’ll be sure to share your kind words with him—it will mean a lot! Your support and recommendation truly mean the world to us. Looking forward to serving you again! 😊 Regards, Anne Cool Frames LLC

Response from Cool FramesJun 13, 2025

Hi, Wow—your review truly made our day! 🌟 We’re absolutely thrilled to hear abut your experience. Providing A+ customer service is something we take great pride in, and knowing we’ve earned your trust as your first choice for eyewear means the world to us. We're so glad you love our selection and discounts, and we can’t wait to help you find your next perfect pair. Thank you for taking the time to share your experience. Regards, Anne Cool Frames LLC

Response from Cool FramesJun 13, 2025

Hi Arpana, I am sorry to hear about the issues with your order. I reviewed this case and I can see that there had been a miscommunication when the order was placed. We are very much willing to provide the type of lenses you need and we have emailed you to offer a compensation for the error. I would also like to explain why an additional payment is required. Initially, you paid $99 for the single vision Eyezen lenses which we are happy to take back and replace with a special type of lens you need called a Shamir Autograph II. This computer progressive lenses costs $388. We acknowledge that you already paid $99 for the initial lens and we are happy to put this cost towards the new lenses. As a compensation for the error on the order, we offered to reduce the additional cost by 30% bringing it down to $202. I believe we also offered a cheaper option which only requires an additional $84. The lenses you need is a complex type of lens and they are far more expensive. Sadly, the current price you have paid cannot cover its cost. You did confirm through email stating you are unable to pay for the additional amount and would like a refund instead and we have responded as of June 12th that you can return them for a refund. Please note that we haven't received the glasses yet. Kindly arrange to ship them back at your earliest convenience. Regards, Anne Cool Frames LLC

Response from Cool FramesJun 13, 2025

Hi Troy, Wow! Your review absolutely made our day. 😊 We're beyond thrilled to hear that you had such a fantastic experience. Your enthusiasm and support truly ROCK just like you said we do! 😎 Thank you for taking the time to share your feedback—we appreciate you and look forward to helping you find more amazing eyewear in the future. Regards, Anne Cool Frames LLC

Response from Cool FramesJun 11, 2025

Hi Sarah, Thank you for your review! We're glad to know you find them great. Looking forward to serving you again in the future. We're here if you need any help with the glasses. Regards, Anne Cool Frames LLC