Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
Christine
Quality and price
Response from Cool FramesJun 27, 2025
Hi Christine, We are pleased that you are happy with the quality and the pricing of the glasses. We really appreciate you taking time to leave us a nice review. We look forward to serving you again in the future! Regards, Anne Cool Frames LLC
customerKathy C.
My only problem , I wasn’t sure if I could order sunglasses without making choices on lens. Did a live chat and was told”just order the glasses” wondered if I was going to get frames only! Got sunglasses! Yea!
Response from Cool FramesJun 27, 2025
Hi Kathy, We're glad to know you were able to get the sunglasses you need! Thank you so much for leaving us a nice review. We're here if you need any help and we look forward to serving you again in the future! Regards, Anne Cool Frames LLC
Lou Ann H.
I had been searching for these glasses frames and you had them, yeah!! It didn’t take very long at all to receive them.
Response from Cool FramesJun 26, 2025
Hi Lou Ann, We're so glad you finally found the frames you’d been searching for—with us! We're thrilled we could get them to you quickly and just the way you wanted. Thanks a ton for sharing your experience—it means the world to us! 🕶️💙 Regards, Anne Cool Frames LLC
customer
Great customer service; glasses arrived in perfect condition and exactly as ordered!
Response from Cool FramesJun 26, 2025
Hi, Thank you so much for the wonderful feedback! We're thrilled to hear that your glasses arrived just as expected and that our customer service made a great impression. Looking forward to serving you again in the future! Regards, Anne Cool Frames LLC
Lucas B.
I ordered glasses from this company and had a couple different issues. Weya, was able to solve all of issues quickly. Weya made a somewhat difficult situation go very smoothly and efficiently. I will continue to use Coolframes in the future and recommend them in large part due to the customer service I received from Weya.
Response from Cool FramesJun 26, 2025
Hi Lucas, Thank you so much for your thoughtful review! We're sorry to hear there were some bumps along the way, but we're thrilled that Weya was able to turn things around with care and efficiency. Your kind words mean a lot, and we'll be sure to share them with her—she’ll be over the moon! We truly appreciate your support and look forward to serving you again. 👓💙 Regards, Anne Cool Frames LLC
customer
Great costumer service, I never felt rushed or pressured. As a matter of fact I wanted to stay and hang out. I had a great time trying on all sort of frames, even some silly ones for pics. Love those guys
Response from Cool FramesJun 24, 2025
Hi Lenny! Thank you so much for this joyful review! We’re thrilled that you felt so comfortable and had fun during your visit—that’s exactly the kind of vibe we love to create. We look forward to seeing you again in the future! Regards, Anne Cool Frames LLC
customerMarilyn J.
Luis was knowledgeable and went out of his way to order the Kate Spade frame that I wanted. Great customer service!
Response from Cool FramesJun 23, 2025
Hi, We’re so glad to hear that Luis went the extra mile to get you exactly what you were looking for. We’re lucky to have him on our team. We’re sure your new Kate Spade glasses will look amazing on you! Looking forward to helping you again in the future! Regards, Anne Cool Frames LLC
JDA
Mark is the BEST! His ability to guide me over the phone, email and best options for my new frames was so cool! (Go CoolFrames!) Mark is detailed, professional and super client concerned! He knew just how to suggestive sell without being pushy! Mark knows what products are offered and nice sale prices! Thanks so much Mark!
Response from Cool FramesJun 23, 2025
Hi, Thank you for this amazing review! We’re absolutely thrilled to hear that Mark made your experience so smooth and enjoyable. We’ll definitely pass along your kind words—he’ll be so happy to know he made a difference! Thanks for being part of the Cool Frames family! Regards, Anne Cool Frames LLC