Cook's DirectReviews of cooksdirect.com

Order was shipped out in a day.

how long does it take to get the product out for shipping? ordered a hot/cold bag the first of June it is now the 21st and still nothing. no word if it's on back order or any response what so ever. how many people does it take to put a bag in a box with a shipping label.

I placed on order online, a week later the status said pending. When I reached out to find out the status, no one got back to me so I had to source the item somewhere else as we were out. A couple of hours after I picked up some of the item locally, my order showed up. A day after that I received the shipping confirmation. This just isn't acceptable.

They had my item in stock when no one else did, at a fair price, and delivered it quickly

Prompt delivery

I chose this company because they were close to Iowa. The products I ordered were received in time for an event that it was imperative we use to operate. Thank you Cook's Direct for processing my order so quickly.

Found exactly the pan I was looking for at a much better price than Amazon. The box it was packed in was a little too small but luckily it arrived with no damage.

Purchased a steam oven and loved it so much I bought another. 2nd one however I was sent an open box item. I contacted their CS department which was very helpful in remedying the situation. A new item was shipped to me and a return label provided. Happy customer.