Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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214 approved reviews, newest moderated first
Betty
I just received a new skillet that I had seen mentioned in Cooks Magazine. It had no instruction manual with it, and I no longer have the cook book that explains the use of the pan.
Response from Cook's DirectJan 4, 2017
Hi Betty! Can you please email [email protected] and inform them of this? We would be more than happy to send a new one out to you :)
Marilyn R.
Easy to use website; Order was delivered in plenty of time for Christmas. Quick easy transaction
James
The bible if cooking but other credible sources contradict some methods, but really enjoy the publication, have never seen tv series...
Scott
Excellent pan, Cook's Direct was fast in shipping my pan, they said they had plenty in stock and they did..
Gary H.
Best prices on the internet fastest shipping excellent quality products
Paxton
These skillets are everything I hoped they would be. Excellent quality. Delivery was super fast. Even though one skillet was back ordered, it still arrived within a couple of days of ordering. Thank you!
PayPal
The liners stuck to my roaster. The was no liquid leak it just stuck completely towards the top of my pan. It was a 22 quart roaster. The people at cooks direct were very helpful, they got right back to me when I contacted them. They told me what to do to try to unstick the liner. I did what they told me and it did unstick most of the liner but not completely, what is left is almost part of the pan will not come off. I would not recommend these liners.
Response from Cook's DirectDec 28, 2016
We are terribly sorry that these pan liners stuck to your roaster and we do apologize for that experience. We are however hoping that the service that we provided as a company was up to your standards. Unfortunately these reviews are for the company's services and not the product itself as we have a review section on the product page where you can write about the product's quality. If we can do anything to help you, please do not hesitate to call or email us! Sorry again for the experience you had with the product but we hope we did our part in helping you alleviate that issue.
Rhoda
But what was odd (in a good way!) was that I got the shipping notice a day after my order had already arrived.