Conn's HomePlusReviews of conns.com

In a time of world wide crisis this places lives up to it’s name. I came into this store to purchase a deep freezer in order to stock up for the city being put on locked down due to the corona virus. For the size of the freezer and the warranty the price was reasonable priced. My and my wife 12 year anniversary is at the end of march so I was looking for a gift for her. I looked at a massage chair for her. I was not necessarily sold because it was something I could, and probably would have come back and gotten at a later date. The most important was the deep freezer. SO the sales lady talked me into getting the chair. During the signing of the paper work I specifically asked what the pay off for the freezer and massage chair would be if I had the means the pay it off before even my first payment was due. I was told and pointed out on the contract what the pay off would be. The next day everything was delivered, the very next day I got paid and went to pay off the account and the amount for my pay off doubled. I spoke with the manager and he tried to talked down to me and try to explain how interest works. Which would not have applied in this situation because I only had the merchandise 48 hours. The sales lady admitted to what she told me the pay was and they would not honor that. The spoke with the district manager and I spoke to their corporate office, with no one willing to honor the price told to me or take back the massage chair. How do ya’ll live with yourselves ripping veterans off especially during a world wide crisis. I will never do business with CONN’s because they live up to their name. I will make sure no other person or veteran has to endure being taken advantage of by this company. Your establishment is located in a military town and this is what you all do to us. It will not happen to anyone else, I have the opportunity to speak with. Please read the reviews before going into this DEN of Thieves!!!!!!!!!

I bought a laptop on the way home last week. I finally t into the laptop and realized I would not be able to use the laptop for what I needed. I go to my nearest Conns and they want to help me but said I needed to go to the store I bought it from. I drive the 30 miles to the other store and this manager says he can’t help me with out paying him a 15% restocking fee. The first manager did say there was that fee but because of the circumstance and that I wanted a new laptop different brand that usually they (district) will not charge the restocking fee. The manager at this store by Northeast Mall was condescending and rude. He had to go away from me to talk on the phone. I wouldn’t recommend coming here. They do not even care if you have been a good customer for years.

my name is Kenny Hoskinds from the Verde valley owner of red rock auto glass every body up here knows me buyer beware trust me do not buy any thing from Conns there cheap used cars sales staff are rip off experts sold me two 118 dollar cables i did not need put there insurance on the deal after i showed them my proof of insurance i was pre- approved before i drove 100 miles down there for 100 down receive 2700 worth of credit after being jerked around for two and a half hours and then being told i need 430 dollars down which i did financing 1100 dollars made 15 payments at about 90 dollars a month and was told today i still owe 1100 dollars at this rate ill never pay it off was going to buy a couch to after this never again lousy pore customer service they said they would adjust the crazy interest they would take the insurance charge back off they didn't the company left me on hold with customer service no body ever got on the line waited for ever if i ran my business like that i would be out of business they should change there name to Conn artists home plus extra charges grab your ankles and get ready to get bent over this was a expensive lesson i wish i had read the reviews don't make the same mistake i made trusting these clowns yours truly hard working trying to take care of his family and friends

I want that hoe jazlynn Johnson fired the hoe racially abused me then have the audacity to say I’m a broke man you don’t care about people at all don’t buy anything there these people will cheat you out telling you about your payoff and then don’t want you to pay your past due we should sue them as they call us each and everyday every 10 mins for nothing asking for damn payoff... oh I’m sorry y’all already been sued for not updating my cousins number and just so you should know I’m gonna be getting my millions too when I finally sue you mr dumb norm miller customer service is terrible even I can hear outsourced agents doing better than the people over here in Beaumont I even asked a lady with accent how much she gets paid for her hard work as she dealt with me soooooo professional she said “$2.78!!!!!!! A hour?!! And people over here getting paid $18-$20 for nothing I mean this is totally wrong but y’all better fork up my millions for when I sue you for not updating my number I’ve said it numerous times dnc but sigh u don’t listen and again that hoe jazlyn better not send anymore emails

I have over the years spent a lot of money at Conns. I recently in the past year purchased a large screen TV have a protection plan but due to my unfortunate circumstances they won't fix, replace or something. Very poor customer relations with customers.

DO NOT DO BUSINESS WITH CONN'S. I HAVE HAD AN AWEFUL EXPERIENCE. PURCHASED A SECTIONAL AUGUST 2017. FEBRUARY 05, 2020 MY BALANCE IS $ 503.80. I MADE A PAYMENT OF 260.00 LEAVING MY BALANCE OF $243.80. I STAYED ON LINE TO ASK THE BILLING DEPARTMENT IF I PAID MY BALANCE IN FULL TODAY IS IT $243.80 OR WOULD THERE BE SOME INTEREST KNOCKED OFF. OMG, THE LADY HELPING ME SAID MA'AM YOUR BALANCE IS $1137.09. I COULD NOT BELIEVE THIS LADY NAMED KATHY EMPLOYEE ID #94788, LOCATION, THE PHILLIPINES HAD LOOKED AT MY ACCOUNT WRONG. SHE CONTINUED TO TELL ME THAT WAS MY BALANCE. AFTER GOING OVER DETAILS, SHE COULD NOT EVEN TELL ME HOW SHE WAS COMING UP WITH A COMPLETE WRONG FIGURE. THEN SHE TOLD ME MY ACCOUNT WAS FINANCED THROUGH AUGUST 2020. I SAID MA'AM I HAVE MY CONTRACT IN FRONT OF ME MY PAYMENT'S MADE, AND MY PAYMENT BOOK, SHE HAD A CONTRACT MUCH LONGER THAN THE ONE I HAD. THIS WENT BACK AND FOURTH AND BEING PUT ON HOLD SHE COULD NOT GET ANYTHING RIGHT. I LEFT WORK WENT TO THE MAIN OFFICE WITH EVERY PIECE OF MY PAPERWORK AND THEY WERE ARGUING WITH ME FINALLY ANOTHER MANAGER CAME AND I ASK AGAIN CAN THEY PULL THE ORIGINAL CONTRACT AND MY PAYMENT HISTORY. I COULD NOT BELIEVE HOW DIFFICULT THAT WAS FOR THEM. AFTER 2 1/2 HOURS THEY SAID THEY HAD MADE A MISTAKE AND SOME HOW MY CONTRACT WAS CHANGED!!!! OK PEOPLE IF YOUR PAYING YOUR MONTHLY ACCCOUNT PLEASE MAKE SURE YOU KEEP YOUR RECORDS. HAD I NOT HAD MY CONTRACT AND PROOF OF ALL MY PAYMENTS THEY COULD HAVE SCREWED ME FOR AN EXTRA $633.29. MY ADVISE IF YOU HAVE NEVER DONE BUSINESS WITH THESE PEOPLE PLEASE FIND AN HONEST COMPANY TO DO BUSINESS. THIS HAS BEEN AN EYE OPENER FOR ME. I THINK IF THEY DID THIS TO ME AND IT'S A MISTAKE THEY MADE MY CONTRACT LONGER HOW MANY OTHER PEOPLE ARE PAYING EXTRA MONEY THAT MAY NOT HAVE KEPT THEIR CONTRACT OR RECORDS AND WERE JUST PAYING MONTH TO MONTH BELIEVING THESE PPL. PEOPLE BE AWARE, GO BACK AND CHECK YOUR CONTRACT AND VERIFY WITH THEM WHAT THEY SAY YOU OWE YOUR CONTRACT DETAILS. IT SEEMS IF THEY ARE FINANCING PPL A COUPLE OF YEARS (EXAMPLE) THEY ARE ADDING MONTHS TO THE CONTRACT. THAT IS WAHT THEY DID TO ME.. WHAT A SCAM FOR THEM TO MAKE THAT MUCH EXTRA MONEY ON JUST ONE PERSON... THINK ABOUT THAT!!!

I am so sick and tired of the way I get treated when I make a payment. The people we are forced to talk to can not speak English and do not put my payments on the right account. They have harassed myself and my husband for 2 months because they fail to update their paperwork and merge my husbands accounts. I am so irritated and fed up with the treatment we are getting. We get treated wonderfully by Carlos at the Thornton location but the manager there is awful I called him over a month ago with this issue and he never resolved it. This is absolutely unacceptable and I demand that you do something about this through corporate as of now aside from Carlos this company is horrible.

66 phone calls, complaint, customer service to sales and manager numerous no call backs as promised Phone calls hang ups and excess 30 to one hour waite.time. horrible and nasty service. Please do yourself a favor. Go to another store. I've been waiting almost 3 months no satisfaction.