compassmining.ioReviews of compassmining.io

David was beyond extremely helpful. I was a little bit frustrated because this is mining is where all my income comes from right now. I waited a couple months for my miner to come online and unfortunately one of the hashboards broke a week or two after launch. David was able to hook it up and help get me a new unit as a replacement and made my day!!!

I ordered a miner from here, and it was am easy process. Jesus was very helpful, and I will definitely order from here again.

Team are nice and have good intent, but operationally things are a nightmare. There have been delays on miners firstly which was not handled in the best way by the leadership team, resulting in them having to give bad news of further delays three times. Now customer service literally takes days (and having to chase up on social media) to get a response, and the query isn't even resolved then. I was unable to query an invoice with the support team and had to end up paying for in BTC in the end because of a mix up in the finance team and severe delays in getting back to me. Also, basic functions of the user dashboard are missing, such as the ability to pay using credits, and records of hardware purchases, which in turn increases workload on customer service as people are emailing them rather than be able to self serve. To summarise, lots of work to do, especially by the Leadership team to turn this company into one which retail customers feel comfortable with. Seems this can be achieved with better internal backend processes and by hiring more staff (which I believe Compass are doing already). I believe in Compass' mission and want them to succeed. Please take this as constructive criticism rather than an angry rant. I have previously refrained from even posting this but feel that new customers ought to know what the current situation is.

Very responsive and helpful.

I want to start this review stating that my experience with Compass Mining is not related to being scammed or something similar. In that regard I can assure CM is legit and they refund customers. With that being said I can’t recommend CM. My wife and me tried to buy and host a machine with them ( we wanted to try the service so we can purchase more in case we like it) and the whole purchasing process was a nightmare. We live outside US and we made a bank transfer as payment. Right from the get go their bank rejected our transfer because in the Beneficiary we wrote Compass Mining instead of Prime Trust LLC which is the legal name. My bank usually confirms with me when I receive transfer under the commercial name of my own company, not just flat out reject the transfer. But you can argue that this is not their fault and I will agree, but nevertheless I think that making sure that your commercial and legal name are known by your bank is not that difficult to do, but like I said I will not put this on them. When the transfer was rejected I contacted the sales person that I spoke through the buying process, Tyler Abad, and told him what happened. I asked him if I needed to restart the purchasing process again and he literally reassured me that just resending the money it was going to be enough and as long as the transfer came in a timely manner CM was going to respect the purchasing order and don’t give the machine to another person. I trust him and did the bank transfer the same day. BIG MISTAKE from my side. Each transfer from Europe is more than a 300 euros, 350+ dollars, between transfer fees and currency exchange from euros to dollars, so you know. The transfer arrived 2 days later( like the previous transfer I did) and after a couple of days more asking if they can confirm the payment, a rep from the payments department contacted me saying that indeed the money arrived 2 days prior but my machine was already sold to another customer. So at this point I was like 600 dollars down in transfer fees and currency exchange and no machine. At that point I should asked for a refund right away but again I spoke with Tyler expressing my frustration and he asked me to hold my refund to see if we could use the money as credit for a new machine, apperantly new machines were coming. THIS WAS ANOTHER BIG MISTAKE , days later CJ from Payments contacted me saying that they don’t have any system or method to withhold my money as a credit line. According to them they have credits as discounts or bonuses but not a full credit or deposit account for each customer. THIS IS A LIE. There is an article in their Support page were Sajed Ammari writes about their South Carolina mining operation problems and how customers who were purchading machines to be hosted there could opt for using their payment as credit for future products in their hardware page( basically new machines).I can’t post the link here because Trustpilot doesn’t allow links in the reviews. I don’t know how long CM will keep the support article online because this clearly shows that CUSTOMERS ARE NOT TREATED EQUALLY.Maybe is because I was just purchasing and hosting one machine but CM praise themselves as the solution for small and retailer miners who want to mine online instead of at home. Long story short and almost a month of back and forth asking them to gives an alternative so we don’t have to redo again a transfer and spend again hundreds of dollars trying to buy a machine from them, Tyler suddenly admits that whatever payments says he can’t overwrite the decision. At that point, I was like : Dude why you are asking me to wait and telling me that you will speak with Payments to try to find a solution if you knew you have no saying in the final decision. Ad a note, We even asked them to get refund in USDT so we could avoid the bank fees and have the money ready to purchase the machine from them right away. Their answer of course was not possible and by that point we were out of options, tired and frustrated with them. For being fair, nobody was rude with us, but their work system is terrible. Payments and Sales have no communication between them to the point that sales doesn’t know how the payment department even works. My Advice for potential customers: 1-Don’t trust a word from sales department, they are not bad people or scammers, just they will not be able to help you or intervine if you have any trouble with your payment. 2- Don’t pay we bank transfer, specially if you are leaving outside US, transfer take days and they will not wait for your transfer to arrive, even if you send them transfers receipts like I did. They will give the machine or machines to the one that pays first. I think you are better off paying with crypto 3- Check other options around like Wattum and Cyberian Mining. Compare and decide.

I worked with Jesus and Dylan Perry to get my miners online and they did a great job after a delay of 5 months(not their fault). I liked the transparent outlook and Dylan completed work on time with a quick response. finally, someone made up for the delay and I am happy with Dylan's work. 5 start all the way

Jesus was very helpful thanks!

Nicco Grimm is the best concierge over at Compass. He is diligent, honest and is a fellow miner who works hard to get the answers and info that you need. 5 star service ⭐⭐⭐⭐⭐. Nicco is flat out AWESOME !!!!!!!