ComfortUpReviews of comfortup.com

We have a three story house in Seattle that has been in real need of an AC system for some time. Two local contractors provided estimates, one for adding central ac and a new furnace for $15,000 + and the other for a Mitsubishi mini split system for $15000+. Finding these prices unaffordable and after an online search for the equipment suggested for my application and company reviews, I ordered a quad mitsubishi system 36,000 btu. from comfort up. Since I had some free time and carpentry - mechanical experience I decided to do the major part of the installation myself. I dealt with two customer reps at comfort up who were excellent. This is not to say there weren't a couple of goofs made in the order but the people were caring and made every effort to make it right. The installation took about 10 days of my time, ordering, running parts, picking up several tools and putting the pieces together. I did order line sets from comfort up but if done again would just get them locally as I think they are available in most cities and common for different brands of equipment. I was able to find a local ac contractor who was willing to help me before startup to add some refrigerant and to fix a couple of connection leaks between the line sets and the indoor units. I've got to say it was not so easy to find someone to do this step as most of the larger ac contractors don't want to help unless they do the full installation. But in the end it was a necessity to have the expert help. Also, at least with the Mitsubishi line, you better make sure you do things right because unless you use the high priced help for the full installation they will not warranty the equipment. But the good news is the system is working great for us and the price was $6428.89 plus my labor.

The mini-spit unit arrived quickly, but damaged. Got it returned and the second delivery arrived on time and in good shape. All for a fair price. Got it installed yesterday and it is working like a champ. I am very satisfied.

All those that I spoke with were knowledgeable about the product.

Having a defective heater just after it is installed is really disappointing. It took a while to find out how to get a replacement. Contact person lost my info. took a day and a weekend to figure out. Sent part. It was wrong. Finally got it right taking much longer than it needed. Happy with the mini splits when they work.

I am very please with the severance and the unit itself.

Al was an absolute professional in his assistance with our needs. Had slight hiccup with shipping but problem was immediately resolved. Still working on my install but am confident all will be well. Thanks again.

We recently purchased our Gree Air Conditioning Units from Comfortup. We were skeptical at first but found out this equipment far exceeded our expectations. We got a great product and the cost was exceptional. Our equipment arrived sooner than expected and was very pleased that the boxes arrived in good condition unlike most packages we receive.

Charged my credit card and sent half the order. Won't respond to repeated requests for either a refund or notice of status of the rest of the order. Have called and emailed, am ready to tell credit card to dispute the charge.