Nancy
Comfort Medical proved supportive of my needs
Following a recent surgical procedure, I needed to perform intermittent catheterization to maintain my bladder and kidney health. The need for this self-care came as a surprise but I was able to reach out to Comfort Medical via their web site and request a telephone follow-up. The client representative quickly contacted me by telephone and helped me select products that I could try and see what fit my needs best. My initial delivery included items that I did not expect or need but with one telephone call to the client support group, I was able to arrange for replacement catheters that were shipped out that same day. After using a variety of catheters over a two-week period, I was able to discern what worked best for me. Again, with one telephone call, I was able to arrange to return unwanted items and have catheters I preferred exchanged without any difficulty. At first, I was not sure how soon I would receive my first shipment, but with a couple of e-mails, I learned that Comfort Medical had made contact with my physician and once they received authorization, my supplies would ship. I chose to contact my caregiver to confirm my request for these medical supplies, the shipment was delivered in about a week. Comfort Medical kept me informed of the status of my shipment and provided necessary support to allow me to easily return items I did not want or need. As someone new to this process due to unforeseen circumstances, I found Comfort Medical very supportive of my needs and willing to work with me to answer questions and provide the health care support necessary.
Response from Comfort MedicalMay 21, 2021
Thank you for the positive review!