Comfort MedicalReviews of comfortmedical.com

I have been using Comfort Medical for more then a few years. The reason I stay with them is that they remind you to check your inventory so that you never run out of your supply. When ordering they email you a confirmation of your order and a notice when it has been shipped with a tracking number. The order comes in a unmarked box (no logos) and the shipment arrives in a timely manner with exactly with the correct amount of supplies. Also, their Customer service reps are courteous, knowledgable and willing to help. I highly recommend the services that Comfort Medical has to offer. From a satisfied customer. ,

Everything arrived together and in a timely manner. Customer service was extremely helpful and very kind.

Very easy to work with and got our stuff worked out quickly!

Ref. Order # 1065714098 Initially I was very pleased with the help I got in placing my order. But when the package arrived I was not as pleased. I ordered one box of 30 catheters. Historically 30 would last me 6 years. When I ordered the catheters I made it a point to tell the agent that my usage rate was very low and 30 catheters would last me a long time. I received two boxes totaling 60 catheters. I also received a tot bag which I have no use for. The catheter travel bag I use needs to be considerably larger and I already have a bag that works very nicely. I called to find out the cost of one box of catheters and the tot bag. I was told not to worry the insurance will cover it and the prices were not available. The insurance company should not be paying for items I do not need or will use. The reason insurance is so expensive is because of bloated charges from healthcare providers. I have a right to know how much the extra box of catheters and the tot bag costs. It is unprofessional that the people I spoke with were either unable or unwilling to provide me with price information. If they were unable they should know how to get that information for me. I'm not impressed.

Adjusted supplies as I asked.

I had to talk to several people, one of whom I could not understand very well before I could get an answer.

Couldn’t be more helpful and accommodating

Good experience. I liked the phone follow-up.