Coastal Moving ServicesReviews of coastalmovingservices.com

We contracted with Coastal Moving Services to move 103 items just 1.1 miles, with a quoted total of $4,669.06. We paid a deposit of $1,667.00 and were told that item adjustments would be made at the time of the move. Coastal assured us that six professional movers would arrive with proper equipment to move heavy safes—no need to empty them. Coastal assigned the job to Relo Van Lines (a 1.2-star company), who didn’t contact us until late Friday morning. They arrived at 4:30pm Friday with a Budget rental truck and only two men—no equipment, no preparation. We had already moved most items ourselves due to the delay. On Saturday, after renting a pallet jack (and threatening to charge us extra), they moved six final items including two safes. Relo then held our property hostage and demanded full cash payment of $3,002.06. Coastal Moving Services refused to intervene or honor their original representations. I was forced to sign under duress to retrieve our belongings. This experience was a breach of trust, misrepresentation, and coercion. Coastal Moving Services failed to deliver what was promised and left us vulnerable to extortion. I do not recommend this company.

Elton and Sherman from Loadrans LLC were super helpful during the movng process. They got everything wrapped and moved very quickly and were super friendly.

Zack was great

Great! We received our stuff and they set it up.

This company is a scam! For every negative review they get their family or friends to write a positive review. Dummies, that’s not how the Online Reputation Score works. Bad reviews weigh higher than positive ones. Stop price gauging your customers! It’s wrong!

Alexei and Rick were fantastic with our move - professional, careful, knowledgeable, and quick We were very lucky to have them help us - just wish they could meet us at our destination!

Dear Better Business Bureau, I am writing to file a formal complaint against Coastal Moving Services regarding deceptive pricing practices, aggressive conduct by a third-party driver at my home, and the wrongful forfeiture of my deposit. Summary of facts On September 30, 2025 I paid a deposit to Coastal Moving Services to secure an interstate move from Washington, D.C. to Cary, NC. At that time I provided the company representative (Jesse) with a complete inventory list of the items I planned to move. After that call I decided to cancel and informed the Coastal representative that I would call him back. During the call he asked me to sign an additional quote that reflected a discount he said he wanted to apply because I wanted to cancel. I did not sign any new quote or otherwise verbally agree to proceed after cancelling; I explicitly told him I would call back. There was no signed agreement to move forward. On the day of the scheduled pickup a driver arrived at my home and behaved aggressively toward me and my minor child. The driver insisted the job involved more square footage than appeared on the paperwork and attempted to charge me as much as three times the amount shown. I asked the driver to accept the amount on the paper while I sorted out the discrepancy — he became angry, refused to load the belongings listed on the inventory, and would not leave when I repeatedly asked him to. His conduct frightened my child; I felt threatened in my own home. I did not threaten anyone. After many attempts to reach Coastal Moving Services, I finally received a callback hours later and was informed my deposit had been forfeited. I did not approve additional charges, I did not sign a revised scope/quote, and I never verbally agreed to proceed after cancelling. Complaints / requested actions I request that the BBB investigate Coastal Moving Services for: Deceptive and/or nontransparent pricing practices (square footage and inventory-based pricing that was not honored or explained). Misrepresentation of the agreed scope of work and charging practices. The conduct of the third-party driver who arrived at my home (intimidation and refusal to accept the inventory listed). I request the BBB ask Coastal Moving Services to: Provide a clear, documented explanation for the forfeiture of my deposit and the legal basis they relied upon. Refund my deposit in full if they cannot provide proof of my explicit written or verbal consent to proceed under a new quote. Explain why the driver refused to accept the items listed on the inventory and why the company did not follow the inventory I provided when preparing the quote. I ask the BBB to request copies of all documentation and call logs related to my reservation, including any revised quotes, signatures (if any), the representative’s notes, and communication logs with the driver. Attachments I can provide Deposit receipt (payment confirmation) — paid Sept 30, 2025. The inventory list I submitted to the company. Any photos or notes from the day of the attempted pickup. Call log / timestamps showing attempts to contact Coastal Moving Services and their eventual callback. I will supply these documents upon request. Additional notes I was personally upset but I did not threaten anyone. Any statements from Coastal claiming I made threats are incorrect. Because the driver’s aggressive behavior involved my minor child and made us feel unsafe, I am prepared to pursue legal remedies if Coastal refuses to resolve this matter fairly. Please let me know what next steps the BBB will take and what documentation you need from me to open a formal investigation. You may contact me at. Thank you for your attention to this serious matter.

Great experience working with Coastal moving. Eric and Denver were pro. They saved my life. Very professional, everything was on time, hardworking, super helpful, no damage, everything safe, amazing vibes.. Thank you so much for doing geat job.