Coastal Moving ServicesReviews of coastalmovingservices.com

Alex and Andrew were amamzing. They showed up on time, they were very helpful with all the questions I had and made me feel way less stress about my interstate move. I would hire them again!

I used Coastal for a long-distance move from South Carolina to Florida, and I couldn’t be happier. The team labeled everything clearly, set up my bed at the new house, and checked in throughout the drive. They really take customer service seriously.

I’m so impressed with Coastal Moving Services. My move was last-minute, and they still managed to fit me in without making me feel rushed. The movers were friendly, handled my stuff with care, and made what should’ve been a stressful day feel relaxed. Highly recommended.

Absolutely complete scam of a company. They give you a quote that is completely ignored when they contract out to a third party company that shows up day of the move and does their own quote which doubles your bill, with no prior notice. We gave a full itemized list of every single item and size of everything by measurement and received a quote but were charged DOUBLE the amount at pick up. Force you to sign the new contract or they will keep your already thousands of dollar deposits and refuse to take your items. You also pay for cubic foot and they won’t fill the cubic foot and say you have to pay for the “air” cubic foot and won’t stack the items up forcing you to use more cubic feet that’s not needed. A estimated quote with every single item listed should not double when picked up.

Elton and Lee from loadrens llc Did a nice job carefully wrapped items thank you

The worst moving experience we have experienced in 20 years. Buyer beware! In April we moved only 2 blocks, to the same house in California, and contracted Coastal moving services - who initially managed the quoting and preservice well - with x2 thorough inventory counts and full pack/unpack service offered. On the day of the move a new company Loadrans turned up (Coastal Moving's contractor). This is when it got bad...real bad - Only 2 workers showed up, for an entire 4 bed house meaning everything ran late. - in the first 5 mins they asked us for more money saying the quote was undervalued - as such we moved the trampoline (part of the agreed quote/inventory) ourselves to alleviate space. - they refused to do a full unpack saying Coastal had not briefed them on this - where the contract clearly stated this. - They took all day to move and when we were moving to the new property they demanded $3000 cash, or they refused to move us (literally sat in the driveway until it was paid). This was a 35% premium even with the trampoline managed separately - they carelessly used a trolley within the house on our new wood floors, leaving major marks and replacement required - all property damaged i walked through with them and took photos and they said it would be noted for insurance - it was never the case. - they rang 5 mins after they left and said they still had 2 x paintings and would drop them back later - they never did. Coastal and Loadrans then took the best part of 4 mths to agree to a "settlement" - which was substantially less than the $3K extorted form us on move day, and the overall $8K bill - which was expensive vs other quotes. I really detest bad reviews for the sake of it - but these are company's not to be trusted with your most loved possessions. Some advice for next time 1. make sure you talk pre move to the people you are actually moving you. Sub contractors do not care and you have no relationship 2. Read the insurance closely - this cost us an additional $5K of house damage that should have been covered 3. Double check and document everything - i was told the insurance was documented, and then it was never supported. If I could give these guys a -1 star I would. It was a horrific experience that I hope is never repeated. It was borderline criminal what they have done to our house and family with no consequence. Use them at your own risk! (See my fav image of the grill being dropped and broken. From their insurance I received $12 refund. Criminal)

This was my fourth move and by far the worst experience of them all. I was contacted by a gentlemen after sending an inquiry and he was a fantastic salesman. He sold me on the company being family owned, how they do the route I was doing all the time (Boston to Fort Lauderdale) and could give a great deal. I sent a extremely detailed inventory list in which we reviewed in depth. I was quoted an estimate and ultimately decided to go with Coastal based on the fair price and the customer service I was receiving at the time. Fast forward to the move, Coastal is broker, not a moving company so about a week out I had to switch contacts to another company and Coastal began to fall out. No problem, was able to get through that annoyance. Now, the day of the move the moving company they contracted out says the estimate I received was way under (the actual amount was over $2,000 more). I immediately contacted Coastal and that's when they obviously stop caring. I was explained in depth the definition of an "estimate" and suggested I leave some of my stuff. Without any other backups and the situation, we had to move forward. After all this I attempted to contact Coastal and they completely fell off, would not respond, and simple just saying "it was an estimate". If you are in the market, I wouldn't suggest going with a Broker. If you do, do not go with Coastal, they are a scam company and the type of people who give the sales industry a bad name.

Cody Russo is a liar and a thief. He purposely lowballed to keep me from using Pod’s. I told him that I had a few household items about 10 boxes and a full dress Harley Davidson. He quoted me about $3,200 and said I would get the white glove service. About a week later someone called from Coastal Services to verify my items. He determined that I would need more cubic feet than originally planned. He also questioned me about my motorcycle. I told him that it was a full dress Harley Davidson that weighs about 800 pounds. He charged me an additional $876. When the moving company came (Loadrans, who are the worst ever.) the driver said that they had me down for a small motorcycle (350cc or less) and that my 20 boxes were going to use more cubic feet than what I paid for. So Loadrans charged me another $1,200. I told him that I felt like he was holding a gun to my head. I had the option of refusing service and losing the money I already paid or paying the extra $1,200. (Extortion) So I paid the extra and they loaded my belongings. To make a long story short I ended up paying $4,200 to have my belongings moved from Las Cruces NM to Albuquerque NM and then back to Las Cruces NM. I called customer service for a partial refund and they gave me an email address to contact for the refund. So far no response. STAY AWAY FROM THIS COMPANY!!! THEY RUN A SCAM. BTW all of my furniture was damaged and my motorcycle was damaged too. Loadrans were responsible for the damage.