Coastal Moving ServicesReviews of coastalmovingservices.com

Everything went wrong. They made us believe they were the service to move us. Then said they were subcontracting for the move. The price quadrupled during this process and their subcontractors were crooked and mostly non responsive. Do not use this company.

DO NOT, I REPEAT DO NOT BOOK WITH THEM! Scammers! They will quote you this amazing price and tell you “this will all fit in so and so cubic feet” DO NOT BELIEVE THEM, I KID YOU NOT RUN, BLOCK THEM, DRIVE IT YOURSF OR SOMETHING BUT DO NOT GO WITH THEM. I was told 4500 for 500 cubic feet, and mind you I live in a 4 bedroom home and I told them everything I have. Well fast forward to the day and they’re now telling oh you’ll need actually like 650 cubic feet and it’s now $8000. My husband starts his new job in 5 days so guess who got f’d over and scammed and had to just accept it especially since they said I can’t even get my deposit back. I kid you not, I don’t know where these 5 star reviews are coming from, RUN. Genuinely speaking, RUN. Oh and if you want to speak to someone, the mover is going to say their boss is in a meeting and customer service is going to say well it was just an estimate. I understand it was an estimate but for the final price to be double and I’m not even getting double the space…. I’m getting scammed. I don’t like leaving bad reviews because people need to feed their families but this company is so fraudulent they literally should not be working

I contracted with Coastal to move my son’s belongings from Sacramento to Newport Beach. I was told that on the day of the move I’d get a call from the driver an hour before they arrived and an arrival window between 9-11 am. No call until 1:30 pm, saying they were outside. The movers themselves were fine; quick, efficient, polite. Driver told me to expect delivery in Newport (a bit over 400 miles away) in 3-5 days, despite having been told 1-2 days at booking. Four days later I called to ask about the status of the delivery, and after several attempts to get answers, was told they’d need an additional 3 days and that my son’s things were still in a warehouse. At this point, I was communicating with Coastal’s affiliate, Loadrun, and on more than one occasion was told I’d hear back from dispatch soon, only to have to call back myself because they failed to return my call. Eventually, the belongings were delivered 12 days after they were picked up. Coastal and their affiliate provided very poor service and terrible communication.

Very professional and very careful with everything I was shipping

My wife and I booked an interstate move with Coastal from Las Vegas, Nevada to Acworth, Georgia. On September 17, 2026, we received a $7,500 estimate and paid Coastal $3,625 upfront. Our pickup was scheduled for October 24–25. Before booking, we also discussed transporting our Subaru Crosstrek and were quoted approximately $1,900. That was an important part of our moving plan. After Coastal took our deposit, resolving the vehicle transport became extremely frustrating. I tried contacting them but didn't receive a timely response. My wife then had to follow up repeatedly before we were eventually told their auto-transport department would not work within the approximately $1,900 budget we had discussed before we booked. They changed it to $2,400! Communication was one of the biggest problems. We felt very well attended to when Coastal was trying to get our business and collect the deposit. Once problems arose, our experience changed completely. Consumers should also understand that Coastal is a moving broker, not the company that actually transports your household goods. Their own paperwork states that Coastal is not a motor carrier and that another FMCSA-authorized carrier would perform the move. It also states that the document we received was an estimate and not the actual contract for moving services. We later learned that our 1,949-mile move had an estimated delivery window of 12–17 business days from the first available delivery date, with Standard Service potentially taking even longer. This was not what we believed we were signing up for based on the sales process. Because of the vehicle-transport issue, communication problems, and the overall difference between what we believed we were arranging and what we later learned the service involved, we canceled on October 3 — about three weeks before pickup. Nothing had been packed, loaded, stored, transported, or delivered. Yet Coastal denied us any refund of the $3,625 we had paid. What makes this especially frustrating is language Coastal publishes on its website: “We’re happy to work with you to find a fair solution. Options may include partial refund, compromise.” That was not our experience. We tried to resolve this directly with Coastal, but instead of discussing a partial refund, compromise, or any other fair solution, they denied us any refund at all. I understand their written agreement contains a cancellation policy, and I strongly encourage anyone considering Coastal to read every word before paying. But when a company publicly says it is willing to work toward a fair solution, including a possible partial refund or compromise, I think customers can reasonably expect those options to at least be genuinely discussed. In our case, they flat-out refused. We canceled roughly three weeks before pickup and before anyone touched our belongings, yet we are now fighting to recover our money. We have had to dispute the charge with our credit-card company and file a complaint with the FMCSA. I am posting this because I do not want another family to go through what we are dealing with. If you are considering Coastal, get every promise in writing, understand that they are a broker rather than the actual mover, verify any vehicle quote separately, confirm the delivery timeline, and read the cancellation terms very carefully. Based on my experience, I would absolutely not use Coastal Moving Services again and cannot recommend them.

Rapid Express moving and Storage with Costal moving services we’re awesome. Excellent team. Tom and his crew was really nice

Beware! Beware! Beware! Scam alert. Classic bait and switch if the worst kind. The salesperson a list of things to move. I offered him a video or pictures of what is moving. He kept saying no need. We know what we are doing. This is 1 bedroom move with 20 boxes: A dresser, a Kitchen cabinet, A China cabinet, computer desk, coffee, a queen bed, a small bookcase, and 20 boxes. They quoted me $2400 for said 470 Cubic Feet. including packing. His exact words "just open the door and they take care of everything. They even told me someone will call me from their "Quality Control 3 days ahead of time to go over everything. They never called. I was hoping we can do a video call or something to make sure we are on the same page. They never called. Well, on the day of the move they told me this requires 1200 cubic feet and there is an additional $3700. So instead of $2400 is now $6000. Of course I ended up with no choice. I was under tight schedule to start my new job in the new location. I mean I understand that was an estimate and maybe there will be 10% or 20% but 3 times as much. These days all these broker companies are scammers. They have you by your throat and surprise you on the day of the move when you have no choice.

They did an awesome job and it was a pleasure working with them! Adam was fantastic!