Coastal Moving ServicesReviews of coastalmovingservices.com

They arrived promptly and ready to work. They were efficient and polite. They did great work and helped me alot. The guys were Ivan, Leo, and Roman.

My experience with Coastal Moving Services was extremely disappointing. Jimmy Mantai, the salesperson/coordinator I spoke with pushed me to book and pay immediately while on the phone to secure my moving date and receive a discount. I specifically asked about the cancellation policy and he reassured me the down payment was fully refundable within 72 hours, which gave me confidence to move forward. I canceled in less than 24 hours. Days later I find that they deduct a 10% fee from refunds. As a result, they kept $368. While the fee may be included in the contract, it was not disclosed during the booking call, despite the emphasis on the payment being “fully refundable.” Since cancelling, I have been unable to get a response from the coordinator assigned to my booking. I also tried to escalate the issue to the manager, Mike, but staff refused to connect me and were rude, snarky, and argumentative when I explained my issue and asked to speak with him (something tells me this happens often). If something seems too good to be true, it probably is. Moving is stressful, book elsewhere and avoid this scam company.

First only two men showed up to offload the truck. This slowed down the process. 2 neither of the crew nor the driver had a printed inventory in hand to cross. Check each item as they came off. The truck they were unprepared, they did not have tools. Again, they were unprepared, and it strikes me as inexperienced. This is highly unprofessional, since we lost items and they can't be found, and they didn't use the inventory items left when the truck left. Because they didn't cross check the inventory list in fact, they left me. Two items that belonged to other people. When I pointed those two items out, they shrugged and left the items behind. So someone out there is missing their items as well. Now, this again is highly unprofessional, and it just bears witness to the fact that I can't have my stuff back, even though the driver who delivered my stuff to florida, found it took pictures of it and sent it to me. This is absolutely the worst company. I've ever been involved with. They love to comment about veterans. I'm a veteran. And if this is how veterans are treated quite frankly, it's embarrassing and disgusting. The best illustration I can give was when I called transit on rapid express and brought the issue to the customer service representative's attention. Her comment was, what do you expect me to do? I'm really unhappy. I'm further extremely disappointed in the multiple names of the companies involved. So to clarify, I started with value added moving, then they show up with rapid express, who load my truck and bring it here on a king transport truck, and now somebody called coastal transport is involved. Who I have no idea? And then I have to report my claim to c s I who was helpful but that will be another review. Until they decide where my property is. Let's remember. I found it in less than twelve hours. I located my missing property, and nobody did a d*** thing about it

Very fast and efficient. They went over every item and packed up everything really well.

Best moving company! Highly recommend! Aidan and his crew were unbelievable, made our move so seamless!!!

Coastal Moving was in time and very efficient, wrapping everything and dismantling as required, lots of care with everything. Aiden was great at keeping track of everything and ensuring the moving was seamless.

Ivan, Leo and Ihor Very speedy and professional

If I could give Coastal Moving a 0 star rating I would. They are liars and cheats. I went with this company only after speaking to several moving companies. I spoke to their representative Wesley (doubt that is a real name) and explained I wanted a complete door to door move to include all packaging materials. He assured me my estimate included everything for a full service move. I should have known when they gave me the lowest bid that they were already working their bait and switch game. I signed the estimate and paid them $2,000 in advance. I spoke to Wesley at least twice obtaining the same assurances through out. Fast forward to the day of the move. The company who they brokered out the move to showed up with a truck barely able to fit in the loading areas of both old and locations. They brought some packing materials but not nearly enough, which probably was good, because the onsite company quoted me an additional $4,000 to pack up my household good and deliver them. So the total would have come to $6,900! To move only 1/2 mile. As it was I still ended paying an additional $500 to love my TVs which weren't even included in the estimate even though I was assured they were. This company lied to get my business. The supervervisor I was speaking to on the phone the day of the move who I thought would straighten everything out told me I should have looked at my estimate closer. In hindsight I should have. She was so utterly dismissive of me that I finally just hung up on her. I will tell everyone I know that they should not use coastal Moving. They are just brokers and could care less about their customers. NEver ever hire this company. When they contact you as they will assuredly do if you submit any type of a generic request for a move, hang up on them or tell them NO!