Closets By DesignReviews of closetsbydesign.com

Very bad experience, Phoenix AZ; they stole my money from my credit card without my approval and no product installation. They are refusing to refund the money. Buyer BEWARE!!

Great communication. Robert was the design consultant and he was very knowledgeable, patient and detailed. Fair price…good quality. Franco was the installer and did a great job. Very respectful of my home and made sure I was happy before he left. His helper Jalao (I’m sure I misspelled that) did a great job too. Both very professional. Highly recommend 👍

Solomon came to install the cabinets on my garage. He was on time and very professional and let everything clean. Great Experience.

I do not recommend Closets by Design at all. As a first-time homeowner, I was excited to invest in custom closets, but this experience turned into a total nightmare. I trusted their senior designer, Guy, who assured me of quality and professionalism neither of which I received. Despite warning him about my aunt's prior bad experience with this company (they blocked an outlet and never fixed it), he made the exact same mistake in my home by covering a light switch and blocking the closet door from closing. Worse, the shelf depths he quoted were comically small for the actual space 12-inch shelves in closets 19 to 31 inches deep. He never walked me through the measurements or options in the actual closet space and never showed 3D renderings, unlike other companies I consulted. I was totally upset and unable to speak once I saw the results of what I was quoted and when I was finally ready to talk and express why I was upset with the results, he got defensive and told me to take it up with customer service. In the end, the "solution" was for me to spend another $1,500 to replace two closets after already paying $7,600. No accountability. No apology. Just a massive bill and deep regret. Save yourself the stress and the money go with another company.

After shopping around, the representative from Closetsbydesign (Deborah Michael) was an ACE and came up with a plan to provide us with ample space for our clothing and 60 pairs of shoes. She drew out the new space, and it looked fantastic. The morning of the install, my husband said he could not believe they could make more space. Our installer, Juan Zaragoza was on time, reviewed the plans with us and started on the Master Closet. I must say, Juan is a hard worker and would say he is a Master Class Installer. We waited until he was done to look at everything. SPEACHLESS AND AMAZING are the only words we can use to describe our joy.

We had an excellent experience with Closets By Design. Heidi Nash worked with us to build the perfect closet. It took months for us to make a decision; Heidi was always available. She offered additional ideas that gave us more direction while working with-in our budget. I would highly recommend Closets By Design. After the design was completed David came to our home and built the closet. He built it accurately and didn’t hesitate to ask us if he had questions. He was fantastic, very professional and knowledgeable. I am glad we chose Closets By Design.

Everything was explained well and she listened to our needs. She presented us a very well designed closet plan.

I just wanted a simple rod and 2 shelves across the entire double closet. I was told the shelves were adjustable as was the rod that held the hanging clothes and the shelf depth was 16". I was hoping for 20" to 22" but I could only get 16" as the closet depth would not accommodate 24". OK I go with 16". When installed, not only are the shelves NOT 16", but only one shelf is adjustable. The very top is a set piece for stability, I get that. But the shelf over the rod is also a set piece. The rod itself is adjustable, but why would you lower it when you cannot lower the shelf as well? I'm disappointed. I should have gotten different quotes from other companies to see what they could do; however, CBD had a sale and I went for it.