Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Clocks and Colours (clocksandcolours.com) has 352 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
clocksandcolours.com
Website
clocksandcolours.com
Category
Jewelry & Watches
Location
Toronto
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 35% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Stones in ring fell out within 2 weeks !!! The return policy is set up for you to fail
I all ready contacted your team and sent photos ! You keep sending a list of demands , I’m done!
Just send me a stone ??? I think it’s fake anyway?????I’ll glue it in myself !
Response from Clocks and ColoursAug 19, 2024
Hi James, we're sorry to hear that you experienced an issue with the stone falling out of your ring. This is an uncommon manufacturing issue, but luckily we're prepared to handle this with our lifetime warranty policy in place.
Our agents would be happy to walk you through the warranty process, which involves providing some information, including some photos, so that we can review your claim to determine eligibility. Our lifetime warranty policy would ordinarily cover this type of issue.
All we need from you at this time is to contact our support team to get the warranty process started. You can reach us anytime at [email protected] and one of our agents will be happy to assist you!
ID
Ionescu D.
True to their word!
I'm a customer since 2018, when I bought my first piece from them (Nightshift - stainless steel). The piece had some known issues with the spring mechanism that eventually broke. Being used to the customer service from many other places I never bothered to reach out for the warranty since the piece was also discontinued. Six years later, I decided to give it a shot and I was not disappointed, I received a full refund for that order in form of a voucher that I used to finally buy the silver version of their upgraded Nightshift.
This was just one of the many interactions with their services, and so far, I was never let down. Keep up the good work!
AN
Andrew
Never arrived
Never arrived. Customer service is horrible and never responded to any of my messages. They confirmed that I put the right address and when I contacted USPS they told me that the seller put a different address. There was nothing I could do and I was literally scammed.
Response from Clocks and ColoursAug 14, 2024
Hey Andrew,
Our support team has been in contact with you over the past week. As of just this morning, you were contacted by our support team offering to reship your order to you as USPS had delivered your order to an incorrect address.
Please respond to our email with the required information we need from you and we will be happy to assist you with your lost order. Thank you.
JD
Jux D.
Preis entspricht nicht der Qualität
Ich habe zwei Sonmbrillen gekauft. Davon war eine bereits bei Lieferung beschädigt und die andere fiel nach 4 Monate während des tragens auseinander, weil sich eine Schraube verabschiedet hat.
Schlimmer war nur noch die Antwort des Supports, welche mir allen ernstes mitgeteilt habe das dieser Schaden nicht unter die Gewährleistung fiele und ich sie ja beim Optiker (natürlich auf eigene Kosten) reparieren lassen könnte.
Eine solche Qualität wäre bei einer 20€ Sonnenbrille hinnehmbar, nicht aber ab 200€ und deutlich aufwärst. Seltsamer Weise ist mir derartiges aber selbst mit 5€ Sonnenbrilen noch nie vorgekommen.
Früher hatte sowohl die Ware, als auch der Service Qualität, aber Zeiten ändern sich...
Edit:
Richtig, ich erwarte eine Mängelbeseitigung und Nachbesserung durch das Unternehmen. Immerhin trägt der Hersteller/Verkäufer die Verantwortung der Gewährleistung. Diese wurde beide Male nicht erfüllt. Wenn mir während des tragen eine Schraube aus der Brille fällt, sich der Rahmen dadurch löst und das Glas verliert, hat dies nichts, aber auch wirklich gar nichts mit unsachgemäßer Nutzung zu tun, sondern schlicht und ergreifend mit einer für C&C gewohnten schlechten und minderen Qualität. Wenn ich Billigware haben möchte bestelle ich bei Wish, da Zahl ich dann aber auch nur für das was ich bekomme.
Eure Antwort ist einmal mehr unverschämt. Eure Kunden sind euch schlicht und ergreifend egal, jetzt wo ihr über die Jahre fett geworden seid! Das war früher mal anders.
Response from Clocks and ColoursAug 13, 2024
Hi Marcel,
We're sorry that you were unhappy with the outcome of your warranty claim application regarding your sunglasses.
We realize that your expectations were to receive free replacements of your items, however, based on the nature of the issue and damage you reported, it was determined that the damage was the result of a lack of maintenance and care while the items were in your possession. Our warranty exists to primarily cover manufacturing flaws, and as this was not a manufacturing flaw, your claim was denied.
Our warranty policy covers a wide range of product issues, and we are more than happy to provide warranty coverage on eligible claims. Further information on warranty coverage can be found in our help centre articles on www.clocksandcolours.com.
If you happen to require any further support, you can contact us anytime at [email protected] and our support team will be there to assist you.
HL
Hannah L.
From Ashes I will Rise!
Got the ring From Ashes on my birthday! Pictures do not do this ring justice. I am so happy with the quality of the garnet and detail of the artwork all the way around. Love love love this company and the work they put in is very much appreciated!
AB
Alexis B.
Amazing products
Amazing products ! Excellent service !
PM
paul M.
Amazing jewelry at very affordable prices.
This is an excellent company where the jewelry definitely makes a statement to anyone and all that see it. I get compliments every single day without fail in my TATTOO studio when my customer see the jewelry that I wear. This company is jewelry is right up there with some of the most expensive namebrand, silver companies, like CRAZY PIG…CHROME HEARTS… BWL aka, Bill Wall Leather, etc… With Clocks and Colours you don’t have to spend $2500 for a silver ring where the quality matches and that most times far exceeds the quality of those major name brands previously mentioned in this review. They say you get what you pay for… Well, this company you get a whole lot more. I am a customer for Life. Thank you guys for amazing jewelry. PS when the hell are you going to come out with a ring for us bass guitar players? You have Zielian symbols for the drummers and for the guitar players You have the fender pic and guitar ring but us low enders Don’t have a bass guitar ring yet. How about a cool bass clef ring? come on guys… L O L. From one to five stars this company gets a hundred stars!
CO
Christian O.
The best stuff by the best people!
I have quite a few C+C pieces and love them all. The customer service and communication is amazing and even when things go wrong they jump in quickly and help out. I ordered a bracelet in the wrong size and on the weekend customer support reached out, told me my options for exchange and even followed up with emails and text messages! These folks go way above and beyond!
