Clocks and ColoursReviews of clocksandcolours.com

Je cherchais un site pour m'acheter une bague ou un collier depuis pas mal de temp j'ai pris beaucoup de temp pour trouver des designs qui me plaisais sur Clock And Colours les designs m'ont toute suite attirer, j'ai attendu des "promotions" pour passer ma 1er commande , je ne connaissais pas ma taille de doigts j'ai donc utilisais la technique du papier malheureusement mais évidement la taille ne collais pas en recevant la bague je l'ai donc renvoyer et les frais de ports étais a ma charge 18euros rendez vous compte , et après je vous passe les détails chiants mais je suis encore embêtez pour cette histoire ... J'ai découvert aussi que les prix sont gonflés comme ailleurs . Enfin bref passez votre chemin si vous ne connaissais pas votre taille de bague et que vous débutez dans le sujet , et faites attention car les site est assez fourbe les seuls choses de positifs que je retient : -les designs -le service d'assistance assez réactif

I placed an order with this company for Christmas gifts, and while the process initially seemed smooth — with confirmation emails and tracking updates — it ended in utter disappointment. After being notified that my package had been delivered, I found no sign of it. I emailed the company immediately, and they were quick to respond, suggesting I check with neighbors or around my property, as delivery carriers sometimes leave packages in alternate locations. I thoroughly checked but found nothing. When I informed them, they asked me to wait 48-72 hours to see if the package would "show up." Despite my concerns about this being a time-sensitive Christmas gift, I complied. After waiting, I followed up again and requested a resolution. To my shock, they refused to provide a refund or replacement. Their response stated: "Thank you for patiently waiting as we investigated your delivery issue. We're sorry to tell you that we will not be providing you with a refund or reshipment of your order. Please understand that this is not a reflection of our lack of appreciation for your business or money spent. We are simply acting on the evidence that we have to work off of which is that your order has been marked as successfully delivered by the carrier." They further explained that their decision was based on the carrier's (USPS) confirmation of delivery and implied that without evidence to prove otherwise, they could not assist me further. This is absolutely unacceptable! Unlike Amazon or other reputable companies, they don’t require a signature, provide photo evidence of delivery, or take accountability for packages lost in transit. Instead, they place the burden entirely on the customer. I’m now out $200 with no recourse or replacement. I will never shop with this company again and would caution others against trusting their poor policies and lack of customer service. The reason I gave a 2 instead of a 1 is that I love their merchandise, but until they open a brick-and-mortar store, they lost me as a customer.

Your customer service Agent Critina went above and beyond helping me to deal with my query. Best on line customer service experience. She made sure I had my order on time and when I received my product it was definitely the best silver piece I have now. The quality and product finishing is top notch. I will definitely recommend to family and friends looking to have a quality silver piece. You guys Rock. Thank you again Critina

The customer service department has been the easiest to deal with. Today the staff was able to assist in sending me an exchange for some thing I purchased as a gift. They were swift to email back right away! Made the full process easy! I wanna shout out MIGUEL AND JOEY!! There are major brands that deal in jewelry. HOWEVER C&C has been consistently a powerhouse in FINESSING development and showcasing elegantly sinister pieces of products. (Love the sunglasses collection) Without a doubt, one of the brands I patiently waited 10 plus years to purchase some pieces due to being in high school and not having big boy money. Now i splurge from time to time. Due to being in the hospitality business I have at least a half dozen guests at our boutique hotel ask away on where I got my unique silver! I only ever had one issue that was not related to the shipping or product quality. Super minor but a stone fell out of one my pendants but I’m browsing local brick and mortar stores to replace it with a Ruby, because why not? Superior craftsmanship from a trustworthy source. Çhöłø Meister approves this message.

I ordered a ring and measured my finger carefully beforehand. The Ring is smaller than stated. Now I want to send the ring back and have to pay the shipping costs myself, which I don't think is right because the error is in the size chart and not mine...

I’m just shocked by this brand, they’ve completely worn out my nerves! They asked for a different email, phone number, and a photo of the card. In the end, they took the money and refused to send the order. They’re just jerks. I’m in the USA, my husband asked me to order glasses for him because he doesn’t have time for it. But this is just a scam! Do not deal with this brand!!! Shane Vitaly, I don’t know if you are aware of what your people are doing or not, but you will never enter the global market like this!!! I’m just shocked by this insanity, I’ve never been so brainwashed before! People from the USA, just walk away! And you know what’s funny, they didn’t want to send it because their system allegedly marked me as potentially fraudulent. They took the money, but the system doesn’t let them proceed. It’s just awful! In such cases, the system needs to be updated!

Been buying their stuff for nearly 8 years now and I have always had a great experience with their products and them!

C+C is an amazing company. The quality of their products are unparalleled and their customer service is exceptional. 11/10, I’ve been purchasing from them for years now and I will be purchasing from this company for many more years to come.