Clocks and ColoursReviews of clocksandcolours.com

My son has received 3 bracelets in succession - the first was incorrectly sized, the second snapped within hours, the third snapped within hours. My son had to fund the shipping costs for returning all defective products. Clocks and Colours stated the snapping was due to 'wear and tear'. We made a formal request for a full refund due to the defective nature of the product. After 2 months of onerous emailing regarding our legal rights, Clocks and Colours finally admitted a refund was reasonable, but claimed not to have received the bracelet. In response to Clocks and Colours' updated reply below: as C&C is fully aware, the latest defective bracelet was returned weeks ago and all evidence was provided in line with C&C's onerous process. We will of course resend all the evidence including tracking number, signature-upon-delivery and a photograph of the delivered defective item. Clocks and Colours should also kindly note that providing a refund for a defective product is not a gesture of goodwill, it is a legal obligation. Update 26/6/24 After emailing Clocks and Colours pictures proving that the faulty goods were delivered, they were left with no choice but to agree to return our money but unsurprisingly failed to process the reimbursement. After further contact by us, we eventually got our money back - A textbook case of how not to treat your customers!

5 stars is not enough for these guys. The jewellery is second to none. Heavy, amazing quality and beautiful and the customer service is just as good. Can’t get enough of their gear!

I waited and waited to finally treat myself to a ring I had been eying up for a year, my small business had a really exciting project and as a reward to myself I thought now is the time. Using their own sizing guide using mm I picked my size and ordered, after nearly 2 weeks the ring arrived and excitedly I tried it on only to find it was WAY too small, thankfully they had included their own ring measuring tool in the package, using this I determined the size it should have been. I went through the returns/exchange process to get a replacement in the correct size, which cost me an extra $6 plus postage, sent the item back to the UK returns centre via Royal Mail tracked 24 then emailed them as requested in the returns instructions with proof of postage and tracking number, now 2 weeks later and several attempts to contact the company I have had no response or update apart from one message from their Instagram page directing me to the websites contact us page. I have used the website contact form, sent multiple emails and use social media and no one has answered, to cap it all their live chat on the website gives me error messages whenever I try to use that, I am down £160, have no ring, original nor replacement, and cannot seem to find a way to even speak to an employee to get some kind of resolution. The only reason this review isn't 1 star is because the ring quality (although I only had it for a day or two) and packaging quality were great.

Had a issue with the getaway glasses. Messaged in and customer support provided options. Sloane was really helpful and polite, We don't have anything lilke clocks and colours in the UK and this is the only company that i go to. Big respect to clocks and colours for quality as always.

If I could give 10 stars I would. I absolutely love everything about Clocks & Colours! Their products are absolutely top-shelf (I own nearly a dozen of their totally badass rings) and their customer service is by far THE best I have ever had the pleasure to interact with. Any issues I have ever had are taken care of promptly and beyond expectations. Thanks C&C for everything. Looking forward to my next purchase and adding to my super rad collection. Silver OG HMC for Life!! Marc

The quality of their products is unmatched and when one of my pendants did happen to break they had the best customer service. Terrific company.

Im a long time customer and im very satisfied with my experiences with Clocks&Colours. The website is clearly top, offering a wide array of stunning pieces to choose from. The quality of the jewelry exceeded any expectations for the pricing and the craftsmanship is truly remarkable. The customer service was exceptional, with prompt responses and helpful and empathetic guidance throughout the process. Shipping also is quick and secure. I highly recommend Clocks&Colours to anyone in search of exquisite pieces and top-notch service! 10/10 ⭐️ Best regards Sascha May

This company offers great products and offer fast delivery as well! You can buy a membership too that will offer you a rebate on everything you buy so it pays for itself and more! Their customer service is excellent also no worries there! So buy with confidence you will be happy and like me return again and again!