Gaz L.
Customer for 8+ years (5k+ spent) not any more
Customer for 8+ years (5k+ spent), admin on a c&c facebook group and will never purchase another piece from them. There lifetime warranty is awful, got a chain clasp broke, pretty simple and cheap part, they require ever piece of information for me to claim regardless of there being a c&c stamp on there! This was a gift and im not asking friends for the original invoice/invoice total etc its rude as hell! So yea anyone want any pieces mine are going on marketplace. I currently have a £300 order in the post and the mrs has a £450 order on the way, both will be returned for a £5 clasp……remember your customers guys as your prices increase the service needs to aswell.
Response from Clocks and ColoursApr 25, 2024
Hello Gaz, We're sorry to hear that you are unhappy with our warranty claim process. Please know that this process is not abnormal given industry standards. It's important for us to clarify that the requirements of our warranty process include being able to verify your purchase by having an official order number on record. This is not a personal demand and is a component of our standard warranty approval process required for all customers. Even though the item may have our stamp on it, without your order number or proof of purchase on record, we cannot verify that it was purchased from us or an authorized retailer. This type of product issue is something standardly covered under our warranty policy, and we would be happy to process your claim with proof of purchase. We're sorry that we could not make an exception to our policy, however we greatly respect and appreciate your support. If you need continued support with any past or ongoing orders, you may contact us at [email protected]