Clocks and ColoursReviews of clocksandcolours.com

I ordered a bottle of colone.. To start...it was $180. I ordered it for a vacation, on short notice. I paid for 1-2 day express Shipping. I was not informed until after I placed my ordered, that they will take 4 days to process my order. So it did not arrive before I left. I was also not informed that it would require a signature for delivery. So it showed up while I was on vacation and nobody was here to sign for it. Clocks and colours told me to reschedule with fedex. But fedex delivery manager does not have any options for me to re-schedule (not to mention I can't afford to take off work just so that I can sit at home and wait for colone). Their answer (after I became rude and began posting reviews) was that they are working with the Shipping manager to have the product returned to them and after they have received it they will refund me. This company has taken $200 from me for a bottle of colone and I have not received the product nor a Refund. It has been over a month. They are theives. They do not care about their customers, unless it is how they can rip them off. I guess that's what I get for buying from Canada

Have purchased several items from here, and very impressed! Good weight on the jewellery and not the same generic designs as most silver retailers. Will definitely buy again!

Probably the worst customer service and dumbest company procedure! My boyfriend order a necklace for me for Valentine's Day and and the email him saying he was a "potential" fraud... I mean its kinda insulting but we gave them a second email and phone number like they ask and they came back saying we need to send a picture of the credit card... and we did send it..I mean what do you want more.. My boyfriend never had any problem with his card and we send a picture of the card... this is bullshit This company is a scam

I have bought many pieces from clocks and colours. They are undoubtedly my favourite source for jewelry. I wear many of the pieces daily and they survive my daily grind. This includes one of their wallets chains that has now outlasted 3 wallets. I had issues with one piece and they immediately worked with me through their warranty and the customer service was outstanding. I just received 2 more rings as gifts and the quality and detail is outstanding. I’m always looking forward to what they come out with next.

I had an absolutely terrible experience with Clocks and Colours. I ordered a chain and a flask, but when I received my package and opened the boxes, the one that was supposed to contain the chain was completely empty. I immediately contacted customer service and also informed the courier company. I provided all the necessary details and proof of what I received. At first, they acknowledged that my package might have been tampered with in transit. However, later on, they completely denied everything and refused to take any responsibility. Their so-called “support” was useless—they did absolutely nothing to resolve my issue and just wasted my time going in circles. Instead of offering a real solution, they kept sending me the tracking link, insisting that the package was delivered—as if they couldn’t comprehend that it was delivered empty! This was by far the worst online shopping experience I’ve ever had. Thankfully, I paid with Klarna in installments, or else I doubt I would have ever gotten my money back from this awful customer service. I do not recommend buying from them at all. But if you absolutely must, make sure to pay with Klarna or PayPal to protect yourself.

Très bon produits, envois rapides. Par contre service après vente déplorable. Bague acheté en prenant soin de vérifier la taille avec leurs impression pdf. Mauvaise taille envoyé et ne prennent pas en charge leurs erreur malgré les preuves envoyé en démontrant leurs erreur. Pour que la bague soit changée c'est à moi de prendre en charge les frais de retour alors que c'est leurs erreur. Et depuis mon dernier mail en leurs demande d'au moins faire un geste, c'est silence complet. Aucune réponse. Service client vraiment nul!!

If I can take this moment to express my sincere gratitude and thanks to your company and especially your team members Richard and Joey who I’ve been liaising with for months regarding my item. They were 10/10 from allowing my item to be classed as a Christmas returns item given my situation even though it was bought outside of the returns window, helping to guide me through the returns process on your website and reassuring me by chasing my item after not hearing back for a while when I returned it. Communication from both of them and your company is exceptional considering we’re on the other side of the world! They were so friendly and helpful, nothing was too much trouble. I applaud them and your company - please give them a raise! I shall definitely be buying from you again in the future.

Used this company to make a couple of purchases and I will be going back. The customer service with Richard was fantastic, keeping me updated whenever I made contact and ensuring that my query was dealt with efficiently. The quality is fantastic, warranty honoured, jewellery original and I would not hesitate to recommend them to family and friends. I will definitely be back.