Clocks and ColoursReviews of clocksandcolours.com

Recently, I unknowingly ordered a ring from Clocks and Colours and only knew this after I saw the completed order in my emails the next morning. I contacted C&C that morning. They immediately replied to me and said that they were going to try to intercept the package before it was sent. They successfully did this and emailed me again in super quick time about my refund. Very helpful, professional and efficient. Thank you so much for reversing my mistake!!!!

Not only does C&C have great products and awesome warranties, they also work through great people who genuinely care about their customers. Not only are they quick to respond, they are also committed to make sure their customers know how much they are appreciated. One of my favorite things about them is how they add little things like stickers to their packages as a way of showing their gratitude for purchasing their products. Is a sticker a big deal? Certainly not, but the thought that went into just saying, “thank you, you’re appreciated” strikes home with me. If you’re looking for some awesome, quality, masculine jewelry, look no further.

I have purchased several pieces from C&C and I love all of them. Extremely well made and def made to last! Highly recommend!!

This last recent order I ordered the "Original Sin" pendant and it's exactly as advertised on the website. In total, this makes my tenth piece from Clocks and Colours. I love the "rocker" or "heavy metal" aesthetic as well as the uniqueness and detail from their pieces. The craftsmanship and details of all their pieces that I own are top notch. I have had to contact customer service on more than one occasion including a return; I've always received great support and prompt customer service. Prices can be a bit steep but if you're savvy and patient you can absolutely score something you've had your eye on with the help of a sale (Black Friday sale can definitely help with that). At the end of the day, jewelry purchases are a luxury expense, regardless I've been nothing but happy with all of my purchases and will continue to buy from them as well as recommend them to others.

I am a long time customer of Clocks and Colours and have around 9 pieces now. I keep coming back because of the quality, craftsmanship and very fair pricing. I recently had to use a warranty on one item and I was blown away by the service. Their service manager Ryan got back to me immediately via email and addressed my concerns promptly and professionally. I then got another piece sent to me via mail right away to address my concerns. Indeed I now add 5/5 customer service to their shop name as well. Wonderful all around !

Do not recommend. They have deceptive return policies and anything on sale is considered "final sale" and can only be exchanged or swapped for store credit. Considering the difficulty of ring sizing due to thicknesses/etc., I would recommend looking elsewhere. Most other places have significantly better return policies. I will not be ordering from this company again. They know their return policy sucks and they don't care - as long as they get your money once they're happy. Edit: the merchant has responded. There is no information on the product page that the item is not returnable - it does in fact say it it returnable within 30 days. The detailed return policy says "clearance" items are final sale but nowhere on the product page or menus does anything reference the word "clearance".

I ordered something but too small. Then it was refunded to a gift card which I cannot use for the right size.

Ordered something over Christmas delivery photo was delivery driver handing another packaged to someone else in the building, CC refused to help me resolve so was out of pocket without the item ever showing up. Delivery company wouldnt discuss with me as i wasnt the sender. Got generic emails from clocks and colours saying they wont assist me, Very poor customer service expirience and literally 0 assistance provided from them. Ive ordered before so know they have black packaging the photo is quite clearly some clothes from ASOS but they seemed to take the easy route out and claim that photo shows its been delivered. When questioned if thats what they sent it in they ignored me and said the same generic answer they gave to begin Dont waste your money