CLMBRReviews of clmbr.com

I have fallen into the same category of all of these other customers that bought a system in Feb/March 2021 only to receive it in November. It came with installation service and the handles were installed incorrectly and there was a missing retaining screw. First session the left side squeaking began. After less than three weeks, the resistance band disintegrated mid workout. This was December 5th. They sent us a replacement center console. This sat in the basement until we were supposed to have our repair service on January 10th. That was canceled by the third-party without notice. So then I was told “I could do it myself with the instructions from the video,” w.t.f!?! I was up until 3 am trying to get this thing disassembled, reassembled, calibrated, and back up and running. We’re back on it again, and then on Jan 14th the repair team randomly shows up with no notice to “replace the screen”. Not their fault, but GTFO. How do we address this squealing on the left side? The customer service was relatively helpful. However, in the middle of trying to rebuild this thing I got an email that they were going to close the trouble ticket on the machine as I hadn’t replied in some time. It was two days after the cancelled appointment ?!?!?!

over two months and still no clmbr i have called and no answer i want my money back

My experience was great with CLMBR support. We did experience some delivery and setup issues but everyone I dealt with was very professional and helped find resolution to my issues very quickly. We are so excited for this product and can't wait to try the classes through the machine!

We had no shipping issues. However, upon receiving it, we noticed that there was virtually NO resistance. We reached technical support and they sent us a PDF on how to take the panel apart and tighten the wires. We did that. It was working great after that, resistance was exactly where it should have been. It started making a noise, and we noticed it catching. We contacted support and did some minor tweaks. Today during my husband's workout, the belt finally broke. There seems to be some serious quality control issues on this product. If belts are going to break, then make it easy to replace the belts. We literally have to replace the entire machine! I will be honest and say that the product just feels clunky and poorly made; almost like turning the resistance knob you're just praying that something doesn't break. The seems to be a very common issue that EVERYONE is having with the resistance knob, and yet, this seems to be a very basic functionality that should be checked thoroughly. Also, we experienced the noisy squeak issue. I will say customer support has been responsive. I am truly pulling for this company, and want them to succeed and keep my machine. I do love the workouts and the classes. I'm a little bummed that I can't use the machine right now. Maybe I'm just too early and hopefully they will get this fixed with their next iteration of machines. I truly hope so, otherwise this company will be writing checks its ass can't cash. Not only will they be out, but we all will be!

Krystin Langer's Chat Support is AWESOME!!! If you check the chat transcript you will see that I threw a lot of tough questions at her very quickly and she knew her stuff and answered at lighting speed. Didn't waste any of m precious time. Not your typical support experience. As a former desktop support analyst I feel I have some insight into this process. Krystin is a total BOSS!!!

Waited almost a year for delivery and very, very disappointed in the product. Machine has virtually no resistance, and makes a clunking sound from the left side tread. It appears from other reviewers that they have a similar experience. Customer Support are good people who try their best, but are being let down by a company who have over promised and under delivered. This company is all about their image and marketing hype - which looks amazing. However someone forgot that building a quality product was a fundamental requirement for real success. Their is a reason that Lebron did not invest, he uses the competition. This thing had so much potential and I truly wanted it for my home gym. The disappointment and inconvenience is real. You might want to wait for the next iteration of this product. Launch version is good looking garbage. Save yourself the time, money and frustration. In the end - this company will have had my money for over 1 year for a product that did not live up to the hype. In its current functionality only inexperienced unfit users will think this machine is good. It costs 1/2 the price of the leader and the functional quality when compared is an insult to the category. Trust me - do not be fooled by a good marketing campaign. You are basically paying over $2K to be their product test market. If they survive this production / functional quality issue, this thing could be good. The concept is sexy, but the execution is severely lacking. I was really rooting for this thing Buyer Beware!

I was amongst the first to order in february. I have still not started climbing. I am in the state next to them.. they keep saying covid is delaying them! Meanwhile they have outfitted gyms and BestBuy is fullfilling orders for people ordering over 6 months later. Instead of waiting I have decided to ask for a refund, as many complaints of noisy machines and some bad design features have now scared me away.

The machine is sleek, has an incredibly small footprint, and from a fitness perspective the workout is unbeatable- making it perfect for a home gym. That said the machine arrived missing pieces, the handles were defective and didn't lock, and the right tread was so squeaky I could barely hear the classes. I had about 2.5 weeks to use the machine, because it took 2 weeks to get a hold of customer service, and then a week to order replacement pieces, which once they arrived were installed by the service provider. During the first climb after being repaired the right side of the fly wheel cracked rendering it unusable and currently still waiting repair. I want to love the machine, and the company has great potential, but the experience could use improvement from all angles. Hoping to have a working machine soon....