ClerivaReviews of cleriva.com

Response from ClerivaAug 27, 2025

Hi Tracy, I'm very sorry that you had this experience. I want to sincerely apologize for the frustration this has caused as we know it hasn’t been ideal, and that’s never the standard we aim for. As we shared in the email, we did briefly sell out of stock but your order was prioritized as soon as we restocked. We also issued a 20% partial refund as a gesture of goodwill, since your satisfaction is very important to us. I just checked the latest tracking, and your package has now arrived at your local carrier facility and is scheduled to be delivered by the end of the day tomorrow. We’ll continue to keep an eye on it until it’s in your hands and let you know if any other issue arises. We truly regret that this order didn’t go as smoothly as it should have, and we appreciate your understanding as we worked to resolve it. Thank you for your genuine feedback. It helps us improve so that issues like this don't happen later down the line. If you have any further questions please reach out to us at [email protected]!

Response from ClerivaAug 27, 2025

Hi Stewart, we’re very sorry for the experience you had as this is not the standard we hold ourselves too. However, we’re a bit puzzled about the emails you mentioned, as we don’t typically send shipping updates without including tracking details and whereabouts. Regarding the free mystery gift, some are physical items and others are digital. If you didn't receive anything with your package, your mystery gift has been delivered via email. While we couldn’t locate any emails from you in our system, we still want to make this right. We’ll be refunding your order in full, and you’re welcome to keep the product. Please also feel free to contact us directly at [email protected] if there’s anything further we can do. Thank you for your genuine feedback. We truly do take it to heart and use it to improve!

Response from ClerivaJul 9, 2025

Hi Troy, I'm truly sorry to hear about your experience with our product and appreciate you bringing it to our attention. I want to reassure you that the products you’ve seen on Temu or Amazon that appear similar are not our official NovaFlow device. While they may look alike, these are low-cost imitations produced by competitors. They are not calibrated to deliver 660nm red light, the wavelength supported by clinical research and used in our NovaFlow devices. If you’re unsatisfied for any reason, please know that we proudly offer a 120-day money-back guarantee with free returns. Simply reach out to us at [email protected], and our team will take care of the refund process for you right away. Again, I sincerely apologize for the confusion and any inconvenience this may have caused. I hope this helps clear things up and we’re always here if you need anything else!

Response from ClerivaJul 9, 2025

Hi Mike, Thank you so much for your thoughtful review, we truly appreciate your understanding and patience. We sincerely apologize for the inconvenience caused by the defective device, and we’re glad we were able to resolve the issue for you. If you have any further questions or need any additional support, please don’t hesitate to reach out. We’re always here to help!