ClerivaReviews of cleriva.com

Customer service was excellent prompt, professional. The product didn’t work for all of us but the process was user friendly.

I have been using my NovaFlow for a couple of weeks and starting to see improvement in my nasal sinuses. Hoping it will result in improvement in my post nasal drip which I realize is also affected by what I eat. I found Cleriva a very helpful and supportive company.

While I did not have successful results from my trial of the product (thus reducing by one star), I can give a full-throated endorsement of the company's customer service. I gave Cleriva a try, and in the end informed them I wanted a refund of my purchase price, in compliance with their 100% money back guarantee. Coney gave very swift and courteous responses, giving the company's reputation 5 stars for customer service.

As someone with seasonal allergies and sleep apnea, this seems to be working. The power buttons topped working, but they said they will replace it.

Cleriva despatched the item promptly to be delayed by Heathrow cargo handling. Maddy at Cleriva customer services did her best to track it down and keep me informed, replying promptly to emails. The order finally arrived, now to see how effective it is.

I contacted Cleriva's customer support after an issue with my shipment. I received a prompt and extremely professional response from Coney, who immediately understood my issue and was quick to make things right. I deducted one star only because there was a weird mix up with the tracking from the company. 5 stars for Coney, though, who made me confident that everything would be ok (and it was).

First class, very responsive customer service from Maddy. There was an issue where the package was stuck in transit for a while through no fault of the company. Maddy always responded to my queries quickly and professionally. Was about to dispatch another shipment when the package was found. I can't comment on the effectiveness, but the money-back guarantee gives me confidence.

I ordered this 11/01, and received it on 24/01, so a bit of a wait but not too bad. It would be helpful to see the estimated shipping times on the order, as is usually the case. I didn't have big sinus or breathing issues, but just chronic PND. I've been using it for about 5 days, and it is definitely helping. My nose is clearer, and there is less mucus in my throat. It's easy to use, not unpleasant at all, and I am delighted to carry on doing so. My one concern is that it does not come with any container or cleaning methods - these have to be purchased separately. The instructions otherwise - 'clean with a damp cloth' - are quite inadequate, in my opinion. The website advises against any other method of cleaning, but doesn't say how this alone could possibly be effective. I have ordered the sterilising case, but will now have to wait another 2 weeks for that, plus paying extra shipping costs. I think it should be made clear that this is necessary, and therefore it should be included with the device as a package, even although this would cost more. It seems disingenuous to pretend it is not needed.