ClerivaReviews of cleriva.com

Response from ClerivaOct 8, 2026

Hi William, I'm truly sorry for the disappointment and frustration you experienced after receiving the Original NovaFlow instead of the NovaFlow 2.0 you were expecting. I completely understand how upsetting this must have been, especially when you were looking forward to trying the newer version. Upon checking your Order #44226, I can confirm that the purchase was for our Buy 2, Get 1 Original NovaFlow offer, along with the Sterilizing Kit. The Original NovaFlow and NovaFlow 2.0 are two separate products, and I sincerely apologize if the differences between them weren't clear when you placed your order. As discussed in our previous email correspondence, I've already processed a full refund of $109.95 USD for your entire order. The amount should reflect in your original payment method within 3–5 business days, depending on your bank or payment provider. I'm truly sorry again, William. We never want our customers to feel disappointed or misled, and your feedback is valuable in helping us improve how we communicate the differences between our products. If you have any further questions or need assistance, please feel free to reach out to me directly at [email protected]. I'll be more than happy to help.

Response from ClerivaAug 28, 2026

Hi Dawn, Thank you for taking the time to share your feedback. We understand how the different shipping dates you saw could have caused confusion, and we’d like to provide some clarification. NovaFlow 2.0 received an overwhelming response following its launch, with demand exceeding our initial inventory much faster than anticipated. Because of this, some orders were moved to our next incoming batch, which is currently in production and expected to ship by September 6th at the latest. Shipping estimates shown on our website can change as inventory is allocated and new batches become available. We apologize for any confusion between the date you saw online and the updated timeline provided by our customer support team. We certainly understand how important it is to have clear information when waiting for an order. As requested, our customer support team has already cancelled your order and processed your full refund. The refund should appear on your original payment method according to your bank or payment provider’s processing time. We truly appreciate your initial excitement about NovaFlow 2.0, Dawn, and we're sorry the timing did not work out on this occasion. We appreciate your feedback and hope we have the opportunity to serve you again in the future.

Response from ClerivaAug 11, 2026

Hi Simon, Thank you for taking the time to share your feedback. We understand your concerns regarding the time between placing your order and the expected shipping date, and we’d like to provide some clarification. NovaFlow 2.0 pre-orders officially opened on July 24th, ahead of the product’s official launch on August 10th. Customers who ordered during the pre-order period reserved their devices from the first batch of shipments, scheduled to begin going out on August 19th. The remaining orders are scheduled to begin shipping on August 21st, meaning customers who pre-ordered receive priority fulfillment two days earlier. We apologize if the pre-order and shipping timeline was not clear enough when the order was placed. We understand how important it is for customers to know when they can expect their orders to ship. Our customer support team has already been in communication with you regarding your concerns, and as requested, your NovaFlow 2.0 order has been cancelled and a full refund has been processed. The refund should appear on your original payment method according to your bank or payment provider’s processing time. We appreciate your feedback and apologize for any inconvenience or confusion this may have caused.

Response from ClerivaJun 14, 2026

Hi Barnaby, Thank you for taking the time to share your feedback. While there are many similar-looking products available online, NovaFlow is not the same as the replicas sold on Amazon. Our devices are manufactured to our specifications, undergo quality control checks, and are backed by our customer support team, lifetime warranty, and 120 day money-back guarantee. We fulfill orders through multiple warehouse locations around the world to serve customers in different regions as efficiently as possible. We'd love the opportunity to look into your experience further and better understand the shipment details you're referring to. If you could contact us at [email protected] with your order number and mention your Trustpilot review, our team would be happy to review the details of your order and answer any questions you may have. We apologize for any inconvenience this may have caused and we look forward to hearing from you.

Response from ClerivaFeb 27, 2026

Hi Bc, I’m really sorry to hear you’re still waiting on your order. I completely understand how frustrating that must feel, especially when you’re ready to try the device. I’d truly like to check the exact status for you and make sure everything is on track. Please send us an email at [email protected] with your order number, and I’ll personally look into it right away. We genuinely appreciate your patience, and thank you for giving us the opportunity to sort this out for you. We’ll make sure you get a clear update as soon as possible.

Response from ClerivaJun 14, 2026

Hi John, I deeply apologize for the inconvenience and delay in getting back to you. If you received a script after reaching out to us, it may be because you reached out to the wrong email. If you contact our team at [email protected] and include your tracking number, we'll be happy to assist in finding your order. When you email us, please mention that you're reaching out from Trustpilot, and we'll make sure that your request is prioritized. We sincerely apologize for the inconvenience this caused. Thank you for your time, and we look forward to helping you resolve this.

Response from ClerivaJan 30, 2026

Hi John, I’m truly sorry for the experience you’ve had. I completely understand how frustrating and disappointing it is to wait so long with little to no tracking movement, especially after reaching out for help. Upon checking, your parcel did experience delays in transit due to high shipment volumes, but I can confirm the latest update shows: 2026-01-30 07:54:00 - ARRIVED AT DESTINATION AIRPORT. This means your package has now reached the destination country and is moving into the final delivery stage. Once Royal Mail scans it into their system, you’ll begin receiving regular tracking updates along with an estimated delivery date. That said, since you requested a full refund, I want to confirm that we have successfully processed your full refund. Depending on your bank, the amount should reflect back to your account within 3–5 business days. If the package still arrives, please feel free to keep and use it or discard it, as we do not accept returns for used or unused devices for hygiene reasons. Lastly, I just want to reassure you that you are speaking with a real person. I’m truly sorry again for this inconvenience. If you have any questions at all, you can always reach me directly at [email protected], and I’ll gladly assist you right away.

Response from ClerivaJan 21, 2026

Hi Tim, I’m really sorry to see this and to hear how upsetting the experience has been for you. I completely understand why this would feel concerning, and I’d truly like the chance to look into this properly for you. To clarify, we offer different types of mystery gifts, which are randomly selected through our mystery wheel with every order. Some mystery gifts are physical items, while others are digital. Upon checking, the mystery gift assigned to your order was a digital eBook, which is why it was sent to your email rather than included in the parcel. This eBook is only a complimentary bonus and not a replacement for the NovaFlow device. Your physical device is shipped separately. If it hasn’t arrived yet, I absolutely want to investigate and make sure everything is moving as it should. Could you please email us at [email protected] with your order number (usually 5 digits, like #00000)? Once I have that, I’ll personally check on your shipment and make sure this is resolved as quickly as possible. We genuinely appreciate your patience, and I’m very sorry for the frustration this has caused. I’m here to help and will make sure this is properly addressed for you.