ClerivaReviews of cleriva.com

Response from ClerivaOct 11, 2025

Hi Alex, I’m so sorry to hear that your order hasn’t arrived yet. I completely understand how concerning that must be, and I’d really like to look into this for you right away. Could you please email us at [email protected] with your order number (usually 5 digits like #00000)? Once I have that, I’ll personally check on your shipment and make sure everything is moving along properly. We truly appreciate your patience, and I apologize for any inconvenience this may have caused. I’ll make sure this gets resolved for you as quickly as possible.

Response from ClerivaSep 28, 2025

Hi Richard, thanks for letting us know about the situation! I went ahead and checked our records and it shows that we issued a £6.60 GBP refund back to your original method of payment. You received a follow up email with the refund confirmation, so please double check your spam to make sure it didn't end up there! Additionally, I can see that your order has already been dispatched and is current on its way to you. You can enter your information and view your tracking details here: https://cleriva.com/apps/17TRACK. Please let us know if you have any further concerns!

Response from ClerivaSep 28, 2025

Hi Steven, I'm very sorry to hear about this situation, please allow me to clarify! Your order has already been dispatched and is currently on its way to you. You received an email on the 19th with your tracking details. You can enter your information and view the details of your package here: https://cleriva.com/apps/17TRACK. Please rest assured that your order is currently on its way to you! Let me know if you have any further questions or concerns :)