ClerivaReviews of cleriva.com

Response from ClerivaOct 13, 2025

Hi Thomas, I’m really sorry you’re still waiting for your order, and I understand how concerning it can be when a package takes longer than expected. I’ve personally checked the tracking for you, and your package has arrived in your destination and is now at the linehaul office, which means it’s being prepared to be handed over to GOFO Express for final delivery. You should start seeing new tracking updates soon once it’s scanned by GOFO Express. I’ve also sent you an email with your tracking details so you can easily keep an eye on its progress. I truly apologize for the inconvenience and appreciate your patience while your package is on its way. If there’s anything else you need, please don’t hesitate to reach out to me at [email protected].

Response from ClerivaOct 11, 2025

Hi Barbara, I know how frustrating this must have been, and I’m really sorry for all the trouble it’s caused. The delay happened because your package was held up in customs for a bit, but I’m happy to share that it has now cleared and is already in your destination country. Royal Mail will be handling the final delivery from here, and once they scan it into their system, you’ll start seeing new updates and an estimated delivery date. I’ve also sent you an email with your tracking details so you can check the status anytime. Thank you so much for your patience, Barbara, and again, I’m truly sorry again for the inconvenience. If you need anything else, please feel free to reach out to me anytime at [email protected].

Response from ClerivaOct 11, 2025

Hi Steve, I truly apologize and I understand how it can be a little worrying when your order hasn’t arrived yet, so I checked your tracking details for you. The good news is your package is already on its way and is expected to be delivered by Saturday, October 11, 2025, by 9:00 PM. You should receive it very soon. I’ve also sent you an email with your tracking details so you can follow the progress from your end. I truly appreciate your patience, and I apologize again for any inconvenience this may have caused. If you need help with anything else, please don’t hesitate to reach out to me at [email protected].

Response from ClerivaOct 11, 2025

Hi Margery, I’m so sorry about the delay. I completely understand your frustration, but I have great news! I checked the tracking details, and the current status says the package has cleared customs and is now with your local carrier, who should deliver your package within the next couple of days. I also sent you an email with your tracking details so you can check the status on your end. I truly appreciate your patience, and once again, I apologize for all the troubles we have caused. If there’s anything else we can do, please don’t hesitate to reach out to us at [email protected]

Response from ClerivaOct 11, 2025

Hi Beryl, I’m really sorry to hear that NovaFlow didn’t bring you the results you were hoping for, and I truly appreciate you taking the time to share your experience with us. While many users find consistent relief from congestion and nasal irritation with regular use, I completely understand that results can vary from person to person depending on the underlying cause of the symptoms. We stand behind our 120-day money-back guarantee because your satisfaction truly matters to us. Please reach out to us at [email protected], and I’ll make sure your full refund is processed quickly and smoothly for you. I’m genuinely sorry again that NovaFlow didn’t meet your expectations, and please know that I'm fully committed to resolving this for you as quickly as possible.