ClerivaReviews of cleriva.com

Response from ClerivaOct 23, 2025

Hi Anthony, I’m truly sorry for the experience you had and completely understand your disappointment with the delay. This is not the level of service we want our customers to experience, and I genuinely appreciate your patience and understanding throughout this situation. I’m glad that we were able to get this resolved for you, and I truly appreciate the kindness and patience you’ve shown along the way. Your feedback means a lot to us, and we’re continuously working to improve to serve our customers better. If you ever need any assistance in the future, please don’t hesitate to reach out to [email protected]. We’ll always be happy to help you!

Response from ClerivaOct 19, 2025

Hi Jennifer, Thank you so much for taking the time to share your experience. We truly appreciate you and your husband’s support for NovaFlow. Hearing that it’s bringing him real relief after struggling with sinus inflammation and nasal drip for so long means a lot to us. Customers like you are the reason we do what we do. I’m very sorry for the confusion regarding the mystery gift. We offer different types of mystery gifts, and upon checking, the one assigned to your order was the eBook, which was delivered via email instead of a physical package. Please let us know if you haven’t received it yet by emailing us at [email protected], and I’ll make sure to resend it right away. Regarding the delivery delay, I sincerely apologize for the longer shipping time. It took a little extra time to clear customs due to high package volumes and inspections. I’m happy to know that your order arrived safely and that NovaFlow has provided your husband with much-needed relief. If you have any questions or need support, I'll be more than happy to help you, Jennifer!