David P.
The rims were not true
The rims were not true, the rear tires bead is bad. It is now sitting at Providence Bicycle waiting on warranty information from you.
Response from City GroundsOct 29, 2025
We’re sorry to hear about the issues with your wheel and tire appreciate you bringing this to our attention. We definitely want to get this resolved for you as quickly as possible. If you haven’t already, please reach out to our team at [email protected] with your order information and any details from Providence Bicycle. Once received, our warranty team can review with the manufacturer and assist right away.