Christian C.
Great customer service!
Great customer service!
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
City Grounds (citygrounds.com) has 447 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Christian C.
Great customer service!
Gavin P.
Late and got sent a red and black frame when I ordered just a black frame
Response from City GroundsOct 29, 2025
Hi Gavin, We’re very sorry about the mix-up with your recent order. It appears that our latest shipment from the manufacturer was mislabeled — the frames marked as “Black/Red” are actually the Black/Red Fade colorway. We completely understand how frustrating this must be. If you’d prefer to return the bike, please reach out to our City Grounds Customer Support team and mention the color discrepancy. We’ll be happy to provide a prepaid return label and assist with the process right away. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience. Best regards, The City Grounds Team
MARLON T.
It was fast an easy and I got my bike I like 2 days. Great items to choose from.
Stanley J.
Great price quick shipping. No complaints.
customer
Had a small issue with the paint on my new bike , shot them an email and they handled it with precision
Heather
Fast shipping! Love the quality of our bikes.
Lynette Van V.
Colin was the best! He took the time to explain all about how the bike worked and was so nice and genuine!
Kurty D.
Great customer service! We bought a part that didn’t fit my son’s e-bike. Return was seamless with good communication along the way.