Sean B.
Destroyed box, Missing Parts, late arrival.
Box came in destroyed and it was missing the bolt to the seat clamp. Had to scavenge my garage for one that’d work. Also arrived a couple days late but other than that, love my bike.
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
City Grounds (citygrounds.com) has 447 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing447 approved reviews, newest moderated first
Sean B.
Box came in destroyed and it was missing the bolt to the seat clamp. Had to scavenge my garage for one that’d work. Also arrived a couple days late but other than that, love my bike.
Adam N.
I’ll let you know on Christmas. Sure it’s fine. Thanks
Andre Holman J.
I ordered an elite BMX bike for my son from city grounds. When it arrived on my front door it was stolen by a porch pirate. I reported the incident to city grounds and showed them proof of the thief taking the package from surveillance footage and without hesitation they understood the situation and were very quick to send me a replacement bike. Because of this city grounds now has a customer for life in me. Awesome customer service very quick responses through emails as well A1 quality service from city grounds thank you so much.
Austin W.
Good ride, price was right, and customer service was helpful in timely manner. Much love!
Rudy C.
Purchased my first Big BMX bike from CityGrounds. A new Mafia Bomma Traffic 27.5" 10 speed. Shipped quickly to my boys bike shop. I'll be visiting the shop again once I start hooking it up. Thanks CG!
Alejandro G.
🔥 😭🔥🔥🔥🔥🔥🔥🔥🔥
Kenneth W.
My bike shipped in great condition. The checkout process was very simple. Will definitely be shopping from this company in the near future.
Unfairly used person in N.
Better packing, 4th bike ordered also has damage while in box. I hate to be a nit picker, but when you buy something new you want it to look new not scratched up. Other than that I like the ease of ordering from City Grounds.
Response from City GroundsOct 29, 2025
We really appreciate your continued support and the honest feedback. We completely understand the frustration — when you purchase something new, you expect it to arrive in perfect condition. Since our bikes ship prepackaged directly from the manufacturer, we rely on their packaging standards, but we’re always sharing feedback like yours to help improve overall quality control. We’re glad to hear you’ve had a smooth ordering experience with us and truly appreciate you being a repeat customer. If you notice any significant damage on arrival, please don’t hesitate to reach out to [email protected] so our team can review and assist.