City FurnitureReviews of cityfurniture.com

Synchrony Bank that this company uses has a horrible customer service system. They charge you paper statements after 2 months with 0 notice of issuance. Horrible experience getting refunds back from this bank. Don’t use their credit services. You will pay in the long run.

recently made a purchase with you for my new home, and unfortunately, I noticed that some items arrived in different sizes, with twisted legs, and mattresses smaller than what I ordered. Additionally, the City Furniture employees who delivered the furniture disassembled it, and later that same day reassembled it because I requested them not to leave it disassembled. During this process, my door and walls were scratched, and the house—recently painted—was left dirty. At the time, I was unable to inspect everything due to the circumstances, and I only noticed the damage when I returned to the house five days later. I filed a claim on April 7, but I have been informed that City Furniture does not consider themselves responsible. I understand the claim should ideally have been made immediately, but I could not verify the items at that time. I would sincerely appreciate your assistance in resolving this matter fairly and promptly. Customer Service previously offered $100.00, but it seems there has been a change in that decision. My main concern is simply to address the scratches and paint damage caused during delivery. Thank you very much for your attention and understanding

I purchased a dining table from City Furniture (Maylee collection) that was marketed as being crafted from hardwood solids with oak and ash veneers. Less than one year after purchase, the tabletop sustained significant damage following a single roof leak incident. While I understand that water exposure can affect wood, the extent of the damage raises concerns about the product’s durability within its first year of use. I made multiple attempts to resolve this directly with the company and requested escalation, including filing a BBB complaint. Despite these efforts, my request for a goodwill resolution was denied, and I was informed that no further action would be taken. I am disappointed not only in the product’s performance, but also in the lack of flexibility in customer support given the circumstances and timing. I hope the company will reconsider how situations like this are handled in the future.

The staff at City furniture are beyond helpful. Sarah, one of the store managers was working on the floor one day which is unusual - she helped me find the perfect sheets. I haven't found sheets that fit for my king bed until she introduced me to 'Purple'. She was FABULOUS (as are the sheets)- she helped me find fabulous pillows, a duvet cover on sale & so much more. Unbeatable!

Honestly, we work too hard for our money to be fooled. Hay crappy quality. I paired close to 5k for a really comfy huge sectional with three recliners. The material is just not good quality “performance” material. I have had excellent experiences at El Dorado, but here, forget about it. I still like my sectional but it will not hold up and that is for certain.

We bought two expensive couches from this company on Labor Day weekend 2025. The leather is very soft and supple. The massage works well. We have a problem with the speakers in the couch. At the store they sounded loud and incredible. They are not loud blue toothed to our Samsung 65" TV. Called their service department and they sent a tech. He did not know of this issue and referred it to the manufacturer for a fix. This was months ago never heard back. I had initially asked the salesperson about Bluetooth and does it work with any Bluetooth TV. They were not sure but assured me the delivery service would hook it up to insure it worked properly. I was concerned that once you accept delivery from this company the product is yours- no returns. In addition, I paid almost $200 dollars for premium delivery and their delivery people said they do not hook this up only unpack the furniture and place it. I was upset since I had been told they would hook this up as part of the delivery charge. They put me on with service and while discussing a solution the delivery people walked out without placing the furniture. They never even told us they were leaving. Not sure what I paid $200 for. I would give 4 stars for the couch since it is very comfortable, and all the other features work fine. I would give one star for the delivery and one star for the tech who has not followed up for a solution to the low volume. I assume they do not sell many of these. Be careful in purchasing this item from City since they have been very unresponsive to the issue. I also want to give a huge recommendation for our salesperson. When I alerted her to this issue, she volunteered to come to our house to help with setup. That is what I call dedication! Maybe after this review City will contact me concerning these issues. BE wary of this item due to the lack of their support. City did contact me after the initial review above. Spoke with Steve in social media and we went through all my complaints. He asked what it would take to amend my initial review. So, I said I believe your company should credit me for the terrible delivery service. He could only give me back $80 which was 50% of the cost. Meanwhile City since the initial review has offered their premium delivery service free to me in emails to entice me and I assume other customers to buy their products. Current promo on right now for this perk. It is now well over two months, and I never received the promised credit. This company has failed so many times to honor their promises that my recommendation is to steer clear of this furniture dealer. They have impressive stores but once you buy and accept delivery of an item their customer service is poor to non-existent. Lip service is the only service you receive with hollow promises. I have an extended warranty which was very expensive. I am praying I do not have problems with this purchase due to my experience so far.

Incredibly un responsive five attempts to get help, totally ignored.

City furniture es una porqueria, compre un sofá,me lo trajeron equivocado,me trajeron 3 piezas de un seccionar,ahora nadie se quiere hacer responsable por eso,lo estoy pagando pero debo buscarme un abogado,les aconsejo que no compren en la tienda de Hialeah, son inresponsables y falta de respeto,a la vez que el vendedor coje su comision ya no te ayuda y ni las llamadas te cojen,please di no a City Furniture, y para ponerlos al tanto la tienda sigue renuente a hacerse cargo del error que ellos cometieron,me llamaron ok,pero la solucion para ellos es que yo vaya a la tienda y compre otro sofá y me darán el 30b%de descuento y cuando le pregunte que yo haria con los que tengo en casa que ellos mandaron erroniamente me dijo que ellos no sabian?? Son unos descarados todos los manager y ni hablar de los vendedores,la unica persona que me a hablado y tratado con respeto es un vendedor de la tienda de Hialeah de nombre Lazaro,gracias Lazaro por ser humano,hisistes lo imposible pero los de arriba no les da la gana de resolver por eso busque el abogado,ahh y todos los dias entrare y dare mi review y doy 1 estrella,porque no puedo dar un 0