City FurnitureReviews of cityfurniture.com

City furniture policies area all illegal, (BEEARE) I purchased a bed and it was delivered damaged, reported it within the stipulated time they said no refund, you will be given a new bed, (so no refund no exchange) forced to comply. A manager spent over an hour a got them to agree to a credit note with specifications. I had to use the credit note before they will pick up the damaged bed. But they picked up the bed they did not have Tv Stand. The tv stand which I was forced to purchase with the store credit plus additional cost, was not delivered. So, because there so much back and forth forth ( and bill was written so fraudulently, I said enough!!! I am done with City Furniture and I refuse to take delivery. No City Furniture is telling a lie to synchrony Bank that I received the TV Stand. And Synchrony for its part refuses to ask for the delivery invoice. That would show the date, time and my signature as proof. I changed my mind about the purchase and the sale was never completed.

I purchased a sofa set and the Salesperson was very attentive, the delivery was great and customer representative confirmed that I was satisfied with the delivery. Great experience

The salesman literally spoke my language. I was initially overwhelmed by the amount of bedroom sets they offer but after explaining what I thought I’d like I was shown beds that fit the criteria. I’m happy with my purchase and would highly recommend.

In store experience good, delivery missing cushions - going on (2)+ weeks and no resolution. Carrier problems should not be the customers problem - ship me new cushions and deal with carrier on your own time & dime. First experience with CITY and they are not handling situation the way it should be.

We bought a bedroom set and our salesperson was very informative. She mads sure we had the measurements of our room to make sure the furniture would fit. Even though my wife was having a hard time picking out what she wanted, Pam never once looked like we were a bother. Hats off to Pam Enzinna she is the best.

Compré dos juegos de cuarto en City Furniture y mi experiencia fue muy decepcionante. Al momento de la entrega, enviaron piezas incorrectas en ambos cuartos: la cama full venía con partes de una queen. Resolver este error tomó aproximadamente una semana, lo cual fue bastante incómodo. Además, la cama full llegó rayada. Programaron la visita de un técnico, pero no pudo solucionar el problema. Para empeorar la situación, el servicio al cliente me ofreció solo $30 como compensación por los daños causados por ellos mismos, lo cual considero inaceptable y no acepté. También quiero destacar que tuve que estar disponible en varias ocasiones para recibir entregas y visitas con errores. En mi caso estaba de vacaciones y pude esperar, pero si hubiera estado trabajando, habría perdido varios días laborales, lo que representa tiempo y dinero. Es injusto que el cliente tenga que asumir ese impacto por errores de la empresa. Esperaba mejor calidad tanto en los productos como en el servicio. No recomiendo comprar aquí si buscan una experiencia sin complicaciones.

Hoy e visitado la tienda me encanta el ambiente y sobre todo el trato y atención que te ofrecen le agradezco mucho a Hernán por su trato y paciencia y ayudarnos a encontrar lo realmente queríamos gracias

Excelente servicio de parte de Hernán todos mis muebles son de esta tienda en la 19 unas de las mejores volvería siempre la mejor calidad y los mejores precios Customer service 100/100