Beverley L.
Be careful
Haven’t received my order yet but feel like I’ve been completely taken advantage of during the confusing check out process. Be very careful. I ordered 1 city lips and updated to 2 for a discount at check out with free shipping total cost 60 dollars and now I’ve been charged for a third one, which I didn’t order plus shipping costs an additional 53.94 dollars. Doesn’t make sense. Why would I pay 53.94 dollars for 1. When I raised this with customer services I got an unhelpful response from Dejia ‘we are unable to cancel your order as it has been shipped out’ and no further help. Not impressed.
Response from City BeautyOct 10, 2023
We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team has assisted you, feel free to reach out again to one of our channels to get this sorted.



