Jillian
Amazing customer support!
The customer service is impeccable. they were right there when they should be. Unfortunately the product did not work for me. That said, with the way they handled my order, I would consider purchasing a different product from them in the future.
Response from City BeautyJan 15, 2026
Hi Jillian, we’re sorry to hear this. We always want you to love the product, but understandthat not every product may work for everyone. Our Customer Support team has sent over tips on how to get the best results using City Lips, as well as return instructions via email, and a partial refund for your order.



