City BeautyReviews of citybeauty.com

I used to buy a lot of city beauty! I was one of your first customers but you raised your prices so high i can't afford to buy it!!! it makes me sad.

Ordered a trial of lip gloss, was not impressed. Apparently I was subscribed to a lip gloss shipment. Order shipped, cx'd on my credit card and disputed. reached out 6 times without any response. Lip gloss sent back return to sender. Update: City Beauty requested I alter/change my review 5/6/2026. I will not change my review. It should not take 6 emails to get a CS response. That is just BAD business. I received a return label FINALLY. Funny you cannot "locate my account." Its under my email. No accountability.

The product instelf works great for upper lip line removal but it costs way to much for what you get. Also on line it takes you into a free shipping website that charges more than doulble for shipping, not zero as it states free shipping.

Order has still never shipped after a month! I finally received a confirmation this morning - but with no shipping information and a series of letters and numbers that correspond to no carrier I can find. What a joke! Why bother even keeping up the pretense of a company?

I placed my order two weeks ago, and it never shipped. I reached out to customer care. They said they were sending a replacement shipment. That was five days ago. My replacement is yet to ship. I sat on hold forever and eventually gave up. That's $50 down the drain. Beware. They had great service for many years, and they have tanked. When I finally reached a "customer service rep," she was rude and unhelpful. She was apparently the supervisor. If I had to guess, I would say I have ordered from them 30+ times, totaling about $1500. They just lost me as a customer.

I place my order on February 5th and made my purchase via Shop. The tracking showed is was going to be delivered and the next notification I received it was sent back to sender for incomplete information. I reached out to City Beauty's support via email on February 15th and received an automated reply to wait 24 to 48 hours for a response and so I did. Three days later still no reply. I had to contact my merchant and provide supporting documents to open a dispute and received a refund.

DO NOT buy any products from this company. I made a purchase of a product for 46.00. I never received the product. I contacted customer service and they said they had no record of purchase but took the money. I contacted then again with receipt and was informed they would ship it that day. Never received it. I contacted them again and they said it was never shipped but they would ship it again. I asked why this keeps happening and if i could escalate my complaint. Next day no response but a refund for only 14.00 of the 46.00. Horrible company practice and customer service!!!

There has been a problem with orders that involve offers which has happened on several occasions; one of the most annoying was purchasing three creams and then buying six more as an add on offer and only receiving three more and being hit with a blank wall on querying it. More recently the offer was to buy an item and "receive" samples with it, the samples did not arrive with the item and I was told that although I had paid for the product, because it was a sample, they considered it s a free sample and they would not be replacing it!