City BeautyReviews of citybeauty.com

Response from City BeautyMay 30, 2025

Thank you for your kind review, Christa! We're so glad to hear that City Lips has been helpful for your lip care—especially with something as delicate as a scar. It’s wonderful to know your experience with ordering and our customer service was just as smooth. We truly appreciate your support!

Response from City BeautyJun 4, 2025

Hi Grace, we're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team reached out via email. Please drop them a reply if you have the time, so we can sort this out.

Response from City BeautyMay 28, 2025

Absolutely love hearing this, Phyllis! There’s nothing better than soft, fuller lips—so happy City Lips is giving you the results you love. Thanks for sharing!

Response from City BeautyJun 3, 2025

Hi Claire, we’re sorry to hear this! We always want you to love the product, but we understand that not every formula works the same for everyone. Our Customer Support team would be happy to provide tips on how to get the best results using the City Lips as well as return instructions if you’d like to take advantage of our 60-day money-back guarantee. You can reach them at [email protected] or call 1-800-347-1558. We truly appreciate you giving our products a try and are here to help however we can!

Response from City BeautyMay 21, 2025

Hi Didi! We’re so glad to hear you love the hydration. And you're right — that lasting power does come from the thicker texture. Thanks for sharing your honest feedback — it helps us keep improving while still delivering those all-day results!

Response from City BeautyMay 28, 2025

Thanks for sharing your experience, Jan. We're sorry to hear that you have had a less than satisfactory experience with City Lips. Our customer support team will be happy to provide tips on how to get the best results using City Lips as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558

Response from City BeautyMay 21, 2025

That’s amazing to hear! We love that you’re seeing both instant and long-term results—soft, full, and hydrated lips are the goal! Thanks for the 5-star review, Audrea!

Response from City BeautyMay 21, 2025

Love to hear that! So glad you're enjoying the luscious results! Thanks for sharing the love!