City BeautyReviews of citybeauty.com

Response from City BeautyJul 8, 2025

Hi Sara, we’re sorry to hear this! While we always hope you love every City Beauty product, we understand that results can vary. Our Customer Support team has emailed you tips for getting the best results with City Lips, along with return instructions if needed.

Response from City BeautyJul 8, 2025

Hi Nazy, we’re truly sorry to hear about your disappointment. While many see great results, we understand that not every product works for everyone. Our Customer Support team would be happy to help with tips or a return. Please reach out at [email protected] or call 1-800-347-1558.

Response from City BeautyJun 26, 2025

Thank you so much for your kind words and continued support, Dorene! We're delighted to hear City Lips has become your everyday essential and that it continues to meet your expectations. While some shade names have changed over time, we're so glad the results remain just as effective. Here's to many more years of beautifully hydrated lips!

Response from City BeautyJun 24, 2025

Thank you so much for your wonderful feedback, Linda! We're thrilled to hear you're enjoying the lip plumper and loving the smooth, lasting results. It's definitely a must-have in any beauty routine. So glad it's a favorite of yours!

Response from City BeautyJun 17, 2025

Hello Tess, thank you for sharing your experience. We’re truly sorry for the confusion and frustration. We understand how important it is for product links to lead to the correct item, and we appreciate you pointing this out. Our team is reviewing the issue to help prevent this from happening again. While we're glad to hear you liked the gloss itself, we completely understand your concerns, especially with the added cost of international shipping. Our customer support team reached out to help. We truly value your feedback and your support.

Response from City BeautyJun 11, 2025

Hi Frances, we’re so thrilled to hear how much you love City Lips! It’s an honor to be part of your everyday essentials—thank you for your continued support.

Response from City BeautyJun 17, 2025

Hi melshark13, we're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team will be happy to provide tips on how to get the best results using City Lips as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558.

Response from City BeautyJun 3, 2025

Hi Leslie, we’re so glad you’re loving everything—from the packaging to the product itself! Thank you for your kind words and support!