City BeautyCity Beauty is a luxury skincare brand passionate about developing products that use clean, research-driven ingredients to target specific aging concerns. Our goal is to help our customers feel empowered, confident, and youthful — so their best selves can shine through.
City Beauty (citybeauty.com) has 2,870 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Cheri
I called customer service to resolve an issue and it was promptly and successfully completed.
Response from City BeautyJul 16, 2025
Thank you for your thoughtful review, Cheri. We're so pleased to hear that our Customer Support team was able to assist you promptly and effectively. We're always here to help whenever you need us!
S.D
I bought plumping kip gloss. It is not usable at all, the advertisements are misleading and unreal. I am not satisfied at all, I want to return it but I don't know how to do it because they have created a very complicated system, I think they are doing everything to avoid taking returns.
Response from City BeautyJul 10, 2025
Hi S.D, thank you for your review! We're sorry for the trouble you experienced, but we're glad our customer support team was able to assist. A reshipment has been arranged, and we hope you’ll love your City Lips once it arrives! Let us know if there’s anything else we can do for you.
Mary H.
It was better than I thought it would be!
Response from City BeautyJul 8, 2025
We love exceeding expectations and thank you for the glowing review, Mary! So glad you’re enjoying it even more than you imagined.
Cynthia L.
I ordered Uplift Firming Serum. What a joke. These people are scamming everyone with lies. They do not honor their money back guarantee. Just a bunch of thieves selling a product that does nothing.
Response from City BeautyJul 10, 2025
Hi Cynthia, we’re sorry to hear the UpLift Firming Serum didn’t meet your expectations. While the 60-Day Money-Back Guarantee period has passed, our team has reached out via email with tips to help you get the best results. We appreciate your feedback and the opportunity to assist you.
Sonya K.
This product is amazing so is the oil I use both & am very impressed. Thank you
Response from City BeautyJul 8, 2025
Thank you so much, Sonya! We're thrilled to hear you're loving both products especially the City Lips Night Oil! Your kind words mean the world to us.
Irina D.
I made a huge mistake when I purchased their product Blue Defense HydroGel because I trusted their commercial. First of all, the smell was unbearably strong, second, after I used it a few times, my face had started flaking, and third, when I wanted to return it, my request was denied. After all I needed to throw away over a half of a jar of this so called good product that cost me over $50. Please don't repeat my mistake and buy it from City Beauty. I would never buy anything from them.
Response from City BeautyJul 8, 2025
Hi Irina, we’re sorry to hear you didn’t have the experience you were hoping for. While many customers see great results, we understand that not every product works the same for everyone. Our Customer Support team would be happy to help—whether it’s offering usage tips or assisting with a return through our 60-day money-back guarantee. Please reach out to them at [email protected] or call 1-800-347-1558
Elizabeth L.
I use the Lip 👄 enhancer. It is a super product. Very pleased with the results. Thin lips to luscious lips!
Response from City BeautyJul 2, 2025
Hi Elizabeth, so glad to hear you're loving City Lips! We're thrilled it's giving you the luscious look you were hoping for. Thank you.
customer
City Beauty is an awesome product makes my lips soft and plump I have noticed a huge difference in their appearance and other people notice too! I share me experience with everyone and recommend the product. Not only is it an amazing product but the customer experience is amazing as well. Shipping was lighting fast!
Response from City BeautyJul 2, 2025
Thank you so much for the wonderful feedback! We're thrilled to hear you're loving the results and even more so that others are noticing too! It means the world that you're sharing your experience and recommending us. And we're glad the fast shipping added to the experience!
