Carola E.
Kalasbra tandförsäkting som jag nyttjat…
Kalasbra tandförsäkting som jag nyttjat varje år tyvärr. Smidig handläggning via epost! Mkt nöjd aldrig strul.

Cigna is a global health service company, dedicated to helping people improve their health, well-being and peace of mind.
Cigna (cigna.com) has 894 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Carola E.
Kalasbra tandförsäkting som jag nyttjat varje år tyvärr. Smidig handläggning via epost! Mkt nöjd aldrig strul.
Elvis
14yrs ago I would have highly recommended CIGNA, really I would have but now…… I’d say save your hard earned $$$$ and go elsewhere. If I could give zero star service I’d done that, even that would be too kind. . I’m an Expat working in Asia and my company has hundreds of expats like myself using CIGNA Expat Health Insurance and no doubt paying big $$$$ for the cover. I traveled back to Australia 🇦🇺 earlier this year and my partner had to see a Dentist while there, with CIGNA approving of a proposed procedure sending the dentist a GOP via email. I paid my 25% up front as per my CIGNA Health Policy with $577 AUD remaining which CIGNA said they would pay….. that’s 3 months ago and still no payment received by the dentist despite countless guarantees by CIGNA they would do so following ph. calls to them by me via there 1800 and 1302 contact numbers on the back of my CIGNA health card. Today the Dentist phoned me again (they call every 2 weeks to chase me up for the $$$) and stated if I didn’t pay there would be extra fees. I have no choice but to pay this money and try to claim it back from CIGNA. If CIGNA is that hard up for $$$$, I’d simply ask that they tell me and I’d have paid the invoice myself 3 months ago and saved everyone a lot of time. Whatever you do, do NOT go with CIGNA Health it’s a waste of your $$$$
Response from CignaOct 12, 2023
Hello Elvis, thank you for sharing your experience. I hear your frustration and would like to help with your dental claim. Please write to us at [email protected] and include your Trustpilot name to better assist you. Thank you. -Alexis
Lee
Apparently, Cigna has partnered with Centrum Health and are now trying to force people to use Centrum as their primary care physician. Despite the fact I already HAVE a primary care physician that I have been seeing for 15 years (his father was my primary for 30 years prior) I am getting non stop calls and texts from Centrum informing me that I have no choice and have to use them. They call so much it is actual harassment at this point. The documentation I signed at enrollment said nothing about forced use of Centrum Health, so this seems like a fraudulent practice that should be investigated, followed by a lawsuit. I will be switching from Cigna as soon as open enrollment hits again, and speaking to my attorney about this issue.
Response from CignaOct 12, 2023
Hello Lee, we appreciate your feedback and understand your frustration. We would like the opportunity to further connect to assist with your concerns and questions about your plan. Please write to us at [email protected] and include your Trustpilot name to better assist you. Thank you. -Alexis
Maria J.
Teckna ALDRIG en försäkring via Cigna. Jag var sjukskriven och skickade in en fullständig anmälan. De har givit felaktigt avslag för saker som jag inte ens var sjukskriven för?! Fördröjt ärendet i månader och återkopplar inte. Bett mig skicka in uppgifter 4 gånger om som de redan fått och sen inte betalt ut något förrän sjukskrivningen var över🤷🏼♀️Och detta tack vare att SBAB gick in och hjälpte mig. Ett riktigt illa skött företag med noll kundservice. Bättre att spara pengarna själv ifall något händer igen. Så teckna inte försäkring hos dem!!!
Response from CignaOct 5, 2023
Hej Maria, tack för att du uppmärksammade oss på detta. Vi svarar gärna på alla frågor eller funderingar du kan ha. Vänligen maila oss på [email protected]. -Carrie
Edwin
I called to check on changes that weren't listed in the change notice. Called CS, got girl in S America that could barely understand me. Spent 1/2 Hour of her trying to find my answer. Finally sd, you need Plan Specialist & xfered me. Recording sd all lines busy, try back later. Each time I tried back- Got Overseas CS who refused to Xfer & Refused to get Supervisor. Several hung up when I asked for Supervisor. It took 3 days to finally get a Plan Change Specialist, who answered my questions. The whole thing makes me want to find a different Insurance Company
Response from CignaSep 29, 2023
Hello Edwin, we would like to review your recent experience and help resolve any remaining questions or concerns you have about your policy. For assistance please write to us at [email protected]. With Care - Nick
jay F.
Would not touch them with a barge pole Try everything in the book not to pay for your claims .
Response from CignaSep 21, 2023
Hello Jay, your care is important to us. We would like to review any claims you may have questions on and do what we can to further help. Please email us at [email protected]. Thank you. -Alexis
Margaret W.
kellenevCatron of Go Medicare or Cigna was so patient kind thorough and understanding! Her patience and kindness as an agent should be highly praised! Not only did she go over every detail she went out of her way to check all mu questions and prescriptions! Gold Star review!
Stuart
I'd give a negative star if it were an option. Horrible company to deal with. Next to impossible to get a prior authorization and you can't get meds without the prior authorization. I guess you got to deny claims so your C Suit can buy expensive crap
Response from CignaSep 21, 2023
Hello Stuart, we would like to review the prior authorization with you and take any steps we can to further help. Please write to us at [email protected]. Thank you. -Alexis