CignaReviews of cigna.com

Our daughter has had Type 1 diabetes for 15 months. From the beginning Cigna has been difficult to work with regarding her diabetic medications and supplies. I have to go to three pharmacies in our town to retrieve all her medications and supplies due to their medical supply contracts and in network shams. Towards the end of 2023 we recieved a letter in the mail stating that all our daughters diabetic medications and supplies were covered at $0 cost to us. In January when the pre authorization co pay was hundreds, I called Cigna customer service. I reached an India man whose English was fair, that assured us that we indeed had $0 cost, he called our pharmacies-cleared it, I picked up her medication and supplies the following day at $0 cost. The beginning of February- her medication and supplies showed a co-pay of hundreds. I called customer service at Cigna to clarify that in January we had received medication and supplies at $0 cost. This time the India man that spoke poor English told me we received the letter by mail in error or possibly by promotion from Cigna but that we did not qualify for $0 cost diabetic medication and supplies due to our insurance plan being a commercial plan, not a private family plan. Quite frankly Cigna seems like a fraudulent insurance company- always moving the dial. It’s no wonder so many diabetics don’t care for their disease well. Having a daughters whose quality of life depends on coverage and this kind of stuff going on for the last 15 months is a type of insanity I wasn’t aware of when she became diagnosed. I am wore out, anxious for the following months and hopeful my husband can get different BETTER insurance in the near future. I am disgusted by Cigna. Downright, disgusted.

Lo peor de lo peor. Juegan con la Salud de la gente. Cobran un dineral y luego se niegan a reembolsar y no autorizan las pruebas. Cada vez más además , se ve que priorizan dinero a Salud. Terrible No se os ocurra contratar ninguna póliza con ellos.

Slow insurance claim process. No one can seem to help only just keep passing the buck. It has been over 4 months with no assistance.

Call center representative asked for social security number and then repeated out loud the number in a busy call center environment. This was after gathering my name and birth date. Feels as though I can now expect to have my personal information and accounts compromised. Will not be using Cigna as my individual medical or dental insurance.

As a provider, I submitted several claims and have never been paid. It has been over four months of phone calls and emails, and still nothing. I always get the same answer: "We are escalating the claim call in 5 days". There are no supervisors to talk with and no way to appeal. I will be forced to terminate with my patient. HORRIBLE!

I Believe its a Scam.

I deal with insurance companies daily and based on my experience today, Cigna has incredibly poor customer service. This evening I called to find out if they have health plans that an international student could sign up for. Initially I spoke with a rep in the broker department who was unable or unwilling to say whether or not any of the plans would cover the health tests and immunizations necessary for a child to enroll in school. So I decided to call the customer service dept. This proved equally frustrating. When I told the rep that I was inquiring on behalf of a friend he wanted to know why the friend was unable to call on his own. I explained that since the person was a foreigner they had asked for my help. When I asked him why this should be an issue, he rudely disconnected the call. I certainly will not recommend this company to anyone and in fact, will share this experience with my clients.

Horrible customer service. I called to get access to my online account and a man named Joven was extremely rude. First he said he found my account and he didn’t know why I didn’t have access. Then it was my employers fault. Once we continued to go back and forth and it did not seem like he was understanding the issue, I asked to speak to a manager. He continued to give me the run around, first let me get my manager, then there is no manager, then it was I need to be provided more information before I give you my manager. Ridiculous.