CignaReviews of cigna.com

STAY AWAY!!! Extremely Disappointing Experience with Cigna Medical Insurance Rating: 0 out of 5 I'm deeply disheartened to recall my recent experience with Cigna Medical Insurance, which was utterly dissatisfactory, especially during a critical situation – an emergency. I invested in a Platinum insurance policy, expecting top-tier service and coverage. However, to my dismay, securing any refunds for medical services has proved virtually impossible. Their lack of responsiveness and delayed action in pressing matters were, for lack of a better word, surprising and disappointing for a company of this stature. From my experience, their customer service has been significantly under par, having turned a deaf ear to my multiple inquiries and pleas for assistance. I write this review with a heavy heart and a depleting bank account. Honestly, I can't express my disappointment enough. I advise potential customers to think twice before trusting Cigna Medical Insurance with their health care needs. There is a dire need for Cigna to improve its service and live up to the trust customers place in them, especially in times of emergency. SHOCKING!!

LetUsHelpU [at] Cigna.com is just as useless as Cigna. They work from the same script as the useless other customer service agents. I have unpaid claims from 4 months ago and no one is addressing this. Criminals.

Recientemente tuve que gestionar la autorización para mi hijo y la atención fue excelente. Rapidez, eficacia y amabilidad por parte de las personas que nos han atendido. He tenido mi seguro de salud con otras compañías y sin duda Cigna la mejor. Muchas gracias.

Their customer service is the worst! I do not recommend Cigna. It is unacceptable that Cigna take your money and don't upload to activate your dental insurance policy for >21 days. The issue is still not resolved after three, 1 hour phone calls. I was passed around many departments, because it wasn't their problem to solve. Cigna you need to do better!

I had Cigna many years ago and it was a great insurance company IMO. In this century all of that has changed. In early January Cigna removed over $2000 dollars from my bank account with no notification. On January 11 Cigna agreed to return part of the stolen money. It’s now late February and I am still waiting for Cigna to do what their customer service representative said they would do. I’m very disappointed in Cigna. * Jasmyn Thanks for your speedy damage control response. If you could expedite this transaction so I can pay bills that are now passed due because of Cigna’s thievery. I would greatly appreciate it. Thank you! *On February 22 Cigna deposited a fraction of the amount they stole out of my account on January 11. Cigna has not been at all helpful in resolving this issue after many hours spent on the phone with customer service and online correspondence. I am updating my experience here because I would discourage any hardworking individual from getting insurance through Cigna. Many Americans can not afford to have several weeks salary removed from their account at one time. Cigna, I need to pay other bills. This is not a difficult situation to resolve and until the full amount is returned to my bank account I will consider it money stolen by the Cigna Insurance Company.

It is difficult, if not impossible, to expeditiously communicate with Cigna about delivery issues. When I call, I can expect to be on the phone for much longer than should be necessary. There are too many hoops to jump through, and the "live chat" link promised on one page of their site is a dead end as far as I can tell. If the "Contact Us" feature doesn't include a link to live chat or even an e-mail address, then there seems to be no alternative but to phone and spend precious time waiting---all just to communicate a simple message, i.e., "I didn't get the medication I ordered. Please send immediately." Why should I need to reserve an hour or so of my day to notify them of a delivery failure? As Cigna appears to care about its reputation and pays attention to these comments, this is the best place to contact them without hassle and frustration, it seems.

What is the point of having a doctor telling you (and requesting) an MRI for severe trauma when Cigna will deny it regardless, with no way to appeal the decision and then have then pass the buck to someone else. They cannot even have the decency to tell you on their website/app even though you receive an email stating there is an update. I had to find out just two days before my scheduled appointment. Useless insurance company, useless customer service staff and without the requested MRI, no specialist appointment to rectify the damaged joint.

I want to give zero. These guys are absolute crooks. AVOID!!. I took out PLATINUM insurance and it's virtually impossible to get any refunds for medical services out of them. I have cancelled but will now take action