David T.
Cancelled me!
Cancelled me! A 100% Disabled Veteran. I warn all who seek Dental Insurance. Do not select this Company. I will not sit here and bad mouth this Company. Lets just say they cannot give you what you paid for. RUN!

Cigna is a global health service company, dedicated to helping people improve their health, well-being and peace of mind.
Cigna (cigna.com) has 894 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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David T.
Cancelled me! A 100% Disabled Veteran. I warn all who seek Dental Insurance. Do not select this Company. I will not sit here and bad mouth this Company. Lets just say they cannot give you what you paid for. RUN!
Kate
This company is a total SCAM! They will not cover anything! They even won't cover teeth cleaning in full even if they state they cover teeth cleaning twice a year. Had it done once and they covered half of it! They also cover only silver fillings which nobody is using like last 50 years. So they won't cover fillings. I wonder if they cover wooden crowns only....They will find a reason to not pay. Also, their incompetent agents will never tell all those details over the phone. I called them before getting dental work done. Such a SCAM! Waste of money!
Response from CignaJan 4, 2024
Hello Kate, thank you for voicing your dental coverage concern. We would like to connect to review your dental plan benefits with you and see how we can help. Please write to us at [email protected] and include your Trustpilot profile name to be connected with a customer advocate. With care, -Unity
Daniel
La peor mutua que he tenido, entre adeslas,mapfre, sanitas, Axa y Cigna jamás escojáis esta ultima. ademas te dan la autorizacion para una prueba por la mañana, y por la tarde te la anulan y te dicen que no. en linea con otras opiniones descritas
Barbara Ibañez C.
Creo que la peor mutua que he tenido, tengo esta por el trabajo, cuadro médico escaso, y deja muuucho que desear por lo que vale. Miré la modalidad de reembolso, y carísima, además de las cosas que estoy leyendo con el tema. En definitiva, no la recomiendo.
Adam
Horrendous company that doesn't care about people's health. Requires 6 weeks of therapy prior to imaging being authorized even if the Dr. needs the imaging to know what kind of therapy to do to make sure that the therapy won't hurt the patient.
Response from CignaDec 28, 2023
Hello Adam, your medical experience is important to us. We would like the opportunity to review your medical authorization request and explore possible options. Please write to us at [email protected] and include your Trustpilot profile name to be connected with a customer advocate. With care, Tammy
Anthony
So after 6 months of paying my out of pocket for the year, I am still fighting with this company to close my medical claim for hernia surgery. After 20 plus phone calls and pleading with them I finally received a message from Rey Berks from the senior escalation department who promised this was being taken care of. Guess what? I am now being sent to collections and having my credit ruined by these crooks. I honestly don't understand how this is legal in the slightest but we are now forced to get lawyers and sue this miserable company. Had I known how crooked they were, I would have paid for a different insurance company. Instead I got the worst company in the US.
Response from CignaDec 28, 2023
Hello Anthony, thank you for voicing your medical claim concerns. We would like to review your claim and help any way we can. Please send an email to us at [email protected] and include your Trustpilot profile name to be connected with a customer advocate. With care, Tammy
Linda S.
While customer support agents were courteous and well meaning the lack of knowledge about their product was astounding. I was given conflicting information at every turn. The only thing that was consistent was the lack of consistent information. I never experienced anything like this and I've been around.
Response from CignaDec 28, 2023
Hello Linda, thank you for your customer service experience feedback. We would be happy to help address any concerns or questions you may have. Please send an email to us at [email protected] and include your Trustpilot profile name so we can connect with you. With care, Tammy
Kevin R.
Terrible company to work with that cares little about customer health and all about their bottom line. Reject any claim they can and require appeals. Recently had an emergency pop up requiring an immediate MRI around the holidays and they still rejected it. Also disappointed with my company for selecting such a narrow minded corporation like this.
Response from CignaDec 28, 2023
Hello Kevin, we care and would like the opportunity to review your claims and MRI authorization. We will be happy to help any way we can. Please write to us at [email protected] and include your Trustpilot profile name so we can connect you with a care advocate. With care, Tammy