CignaReviews of cigna.com

I have never experienced such an appalling lack of responsibility from an insurance provider. Cigna is actively delaying my urgent medical procedure by refusing to confirm coverage, despite my policy clearly stating that it should be covered. For weeks, I have been stuck in a loop between Cigna and the hospital. Cigna claims they are "waiting for the hospital to schedule the procedure," while the hospital states they cannot schedule without Cigna confirming the coverage first—which makes perfect sense. No hospital will organize staff, resources, and time for a procedure without knowing it will be paid for. I have sent multiple emails, all ignored. The hospital has also contacted them repeatedly, with no response. This deliberate lack of communication is preventing me from receiving essential medical care, putting my health at serious risk. At this point, I have no choice but to consider legal action against Cigna for negligence and failure to fulfill their contractual obligations. Their behavior is not just unprofessional—it is potentially life-threatening. If you are thinking of getting a policy with Cigna, run the other way. They will take your money but disappear when you actually need them.

Cigna is, without a doubt, the most incompetent, unethical, and downright useless health insurance company out there. Their lack of professionalism, disgraceful communication, and refusal to provide the services they promise make them a complete disaster for anyone who actually needs healthcare. Their customer service is beyond pathetic—endless hold times, clueless and rude representatives, and zero accountability. Getting a straight answer is like pulling teeth, and when you finally do, it’s either completely wrong or contradicts what they told you before. They lie, deflect, and make sure you never get the help you need. And let’s talk about their favorite pastime—denying claims. They automatically reject legitimate treatments, forcing patients into an exhausting battle of appeals or leaving them to pay thousands out of pocket. It’s obvious that their entire business model is based on screwing people over—delaying, denying, and frustrating patients until they give up. The so-called “benefits” are a joke—why even bother having insurance when you’re paying ridiculous premiums for worthless coverage? Every service comes with hidden fees, fine print, and loopholes they conveniently fail to mention. If you value your health, sanity, and financial well-being, do yourself a favor and stay as far away from Cigna as possible. They don’t care about their customers, only their profits. They are nothing but a greedy, dishonest corporation that exists to exploit sick people.

On New Years day, 2024, my wife was kicked in the head by a horse. She suffered facial fractures and the loss of 4 teeth. To this date, Feb 21, 2025, we have yet to see any action by Cigna to defray the $24,000 of out-of-pocket expenses we have had to pay. They always claim to NEED MORE INFORMATION. We are not going to let them win! They hope we will just shut up, give up and go away. It's just the opposite. We will apply more and more pressure. We will expose their uncaring, unfair, unlawful and greedy scams.

Cigna Healthcare is the most inefficient Healthcare in North Carolina..They deny and delay claims for medicine so you cannot respond in time and they have rote responses and answers to everything. I will personally be contacting Ncdoi, and consumer affairs and certain state representatives in N.C. to voice me concerns about how I have been treated and how they use the Cigna's PXDX system to deny things on same day they receive them .even with appeals they send information after the dates scheduled. They basically use rote responses and answers for everything. A person need for medicine is not a consideration. Only there greed

Within the first two months of my company changing plans to Cigna, they forced me to use CVS as a pharmacy and denied two heart disease medications ,that I have taken for many years. Two medications that I have taken for many years to mitigate progressing heart disease were denied refills because I had not tried other medications ... which cost 3 to 4 times more! We could not log on to the Cigna website until after our coverage started, at which point I discovered that they automatically selected CVS as my pharmacy. There is not a CVS within 10 miles of house! Walgreens is 2 miles away. When I contacted them, I was told I would have to wait until open enrollment to make a change. Awesome. Needless to say, I will leverage what little clout I have with my employer to encourage them to switch to another provider.

I have been trying to get pre approval for a drug listed in your formulary Nexletol for more than a month with no satisfaction partially due to your denials when your reviewers of approvals base their denials on calling Dr's offices when they are closed and can not reply. Then they provide me with phone numbers for appeal that are not Fax numbers. I have been with three other Medicare drug companies and none have been as unresponsive and unhelpful as your company.

I am a new customer and I have been trying to have my ID cards updated on the mycigna.com website for almost two weeks. They were inaccurate the day I recieved them in the mail. I am currently on hold waiting to speak with a supervisor from the web support team. I've already spoken to three other people on this phone call which has lasted over an hour and a half. This is my third phone call in the last 11 days trying get this issue resolved. Over the course of that time I've spoken to no less than nine representatives. Each time I finally reach web support, I'm told that the system will update in the next three business days and to check back then. But that has yet to happen. I understand that each individual is not responsible for this misshap. However, the organization itself is not taking care of its customers. It should not take this long to update information, nor should customers have to waste this much time and energy.

This review reflects the fact that CIGNA is going to mess up the negotiations with mainline health and make it impossible and cost-prohibitive for those that have CIGNA to use their mainline health providers. My family and I have lived in the same community for 40 years and have providers in every specialty for all services for a very, very long time. It is selfish and inexcusable to expect all of us, the people who pay for the insurance, to be the ones to be punished due to this pissing contest between CIGNA and mainline health. CIGNA’s response is not to worry they have a lot of other very good providers. But if you know the area and you have been part of mainline health, it has a very high reputation of facilities and providers that we should not be expected to have to do the massive amount of research to find other providers and transfer all of our records since we will no longer be able to use our mainline health portal with all of our information for years and years. It is surprising and appalling that this insurance company expects it’s customers who are paying for their coverage to be inconvenienced this much and asked to settle for potentially subpar service. It’s about time that we put medical insurance companies in the spotlight and ask them to be more accountable to their consumers and less self-serving. Greedy at any cost to everyone but them. As a consumer, I will be very vocal with my company who is providing our insurance with my employee contributions. Employees have a say, and can influence their employers to provide medical insurance coverage from reputable companies. And if insurance companies make drastic self-serving changes, such as the poor negotiations with mainline health, we can influence our companies to look for alternatives. Hopefully this will be goodbye to CIGNA.