CignaReviews of cigna.com

Customer service "advocates" are not trained to help customers resolve issues. They seem to be trained on how to delay processing or reprocessing of claims. Multiple conversations, multiple emails providing documentation requested, multiple times being told the documentation was received. I was told the claim reprocessing was being expedited only to call back a week later for them to tell me they didn't have the documentation again. Even a supervisor stated she couldn't see the documentation that was provided, even though I verified with an "advisor" last week that they did in fact have it and she read to me the date of service of the file to ensure she had the correct file. Cigna's customer service team should be investigated for fraudulent and unethical business practices and training of their employees. I wouldn't be surprised if they are incentivized to help delay claims processing. Do not believe them if they confirm they have something or if they say they will call you back or if they say they are expediting the claim. Be diligent, call back to verify as often as it takes to ensure your claims processing is not being delayed.

Cigna is a terrible company with designed loops to keep their customers from receiving benefits.

Es tan mala la página, desisto de pedir una cita con ellos por qué o me da error o el directorio de especiales está desactualizado, cualquiera preguntaría entonces por qué pago el servicio? No está en mis manos, es el seguro que tiene contratado la empresa para la que trabajo.

El cuadro médico está sin actualizar desde hace años

Since July of 2024 we have had Dental with this company. Not to get into the details as my blood pressure will go high, we are STILL fighting with this incompetent company for the benefits that they APPROVED on their letterhead and to date March 21, 2025 have still not paid. They claim it a computer error and will be adjusted, takes 72 hours to do so and payment will be made in 30 days. It has been over 250 TWO HUNDRED AND FIFTY days of constant phone calls not only by myself but the Dental Office that was given approval to do a procedure!!! Today I am calling once again to get this paid! Any one want to place the odds on me getting a different answer?!?! And it will go into 280 days…thirty days later…another 30 days later…in the meantime OH GAWD forbid our credit card auto payment does not go through and in 24 hours you are called and said your insurance will be canceled!! AND WE HAVE BEEN FIGHTING FOR 250 days, and spoke to now over 15 FIFTEEN different people to have currently a supervisor that wasted another two weeks, to sat SHE CAN’T HELP US!!! we have to call billing again!! And billing was what I called and asked for a supervisor and I got her. NOW she says you have to call billing…WHAT!?!? After two more delayed two weeks!!!! I am sick of the delay tactics and we have been paying our premium on time. Also you have to deal with outsourcing calls and the language can get in the way. Anyone ANYONE researching to do business with this company I highly DISCOURAGE you!!!! I emphasize DO NOT even contact them as they shine you on and on and on…… UPDATE as of March 30th. The reply from CIGNA on here, is the canned one they give you on their sight. THEY make it impossible to make a complaint. SINCE my first initial message Cigna HAS STILL not paid my claim. IN fact I had to pay for the service that THEY PRE-APPROVED On thier LETTERHEAD, over 250 days ago..then proceeded to NOT PAY IT. We are not addressing other avenues. This company is a rip off.

Cigna is in a contract dispute with Jefferson (where my GP is), so I can't see my GP to follow up blood tests on a physical I had while Jefferson was still in network. I called to get an exception and the support staff at Cigna was so, so, so, so, incredibly useless.

There comes a point in history when shamelessness becomes law and fraud becomes the norm A point where institutions stop pretending to be humane and fully surrender to the logic of plunder. Cigna has crossed that point. What this insurance company has built is not a healthcare service. It is a machinery of extraction, a mathematical equation where every variable is designed to maximize profitability at the expense of human suffering. A business model where illness is not a problem to be solved, but a resource to be exploited. Since December, Cigna has taken $80 from each of my paychecks under the promise of covering generic medications and lab tests. Not because they care about their policyholders, but because each signed policy is another entry on their revenue sheet. But here lies the trap: the moment you actually need to use what you’ve already paid for, **Cigna vanishes behind a wall of obstacles, endless transfers, and premeditated excuses. Four months later, my doctor prescribes me a regular medication. A generic. A low-cost drug. But when I arrive at Walgreens, reality strikes: Cigna has decided it is not covered. Final price: $175. There was no error. There was no system failure. This is not an accident. This is by design. Because in Cigna’s calculations, every denied claim is a victory, every medication you are forced to pay for out of pocket is another dividend for their shareholders. Their executives don’t analyze medical histories—only financial reports**. They don’t measure their policyholders’ well-being—only the efficiency of their denial strategy. And when you call to demand an explanation, you enter a circuit of pathetic operators designed to wear you down, frustrate you, and force you into submission**. Powerless agents, departments tossing the problem around like a hot potato, empty responses that solve nothing. Because their job is not to help you. Their job is to stall, exhaust, and bury your claim under layers of bureaucracy until you give up and pay. But what Cigna failed to calculate is this: when lies are repeated too often, they stop being invisible. Sustained fraud, when it becomes the norm, does not provoke resignation—it provokes rebellion. History has taught us that no system of greed is eternal. Companies that believe they can **abuse without consequence always forget the same principle: the most solid structures collapse the hardest when their corruption is exposed. This is not just a service issue. It is a premeditated model of abuse. Cigna operates under a simple equation: Charge upfront. Deny coverage. Force the customer to pay again—while pretending that upgrading to a far more expensive policy will solve the issue, only to deny claims once more. Today, that equation faces a new variable: the awakened awareness of those who will no longer accept this plundering in silence. Cigna, I am not just another policyholder. I am the echo of all those you have defrauded. And this echo will not be silenced.

I am still having no results from Cigna. It has been almost 3 months since I was told a refund had been mailed, and then found out it has not. Told again it would be 10 to 15 days before I would be mailed a refund. That was on Feb. 27. This is a company I will never recommend to anyone. Customer Service is a nightmare. I am still waiting