Shop premium cigars, humidors, samplers, pipes, pipe tobacco, and accessories at Cigars International. Huge cigar selection at great prices everyday.
Cigars International (cigarsinternational.com) has 191 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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JB
Never say never - but I will never order from CI again barring drastic changes. I’ve ordered from CI several times past, no issues. And then just this week get a letter from a collection agency for a supposedly $60+ unpaid bill, 2 years ago!? Really? No notice until just now? If this is how you treat customers I will NEVER buy from CI again. Good luck with your shrinking customer base.
Dan S.
Over the years I have placed a number of orders with Cigars International. This week, I received a collection notice for an order placed in June 2021. After a 45 hold waiting for a representative to answer, I was told they conducted a business audit and found I wasn't billed correctly and now owed this amount. Two years later it is almost impossible to check my credit card records. They could not provide any further proof and it was only for a partial amount of the order that didn't match any item price with or without taxes and shipping fees. I asked how an order could be shipped without a credit card payment and the representative could not clearly articulate a reasonable answer. They have lost a customer and I will be sure to share my experience with my cigar smoking friends. After reading reviews on other sites this is apparently a common issue a number of other customers have faced. Buyer beware that you may receive a bill years later!
Gavin O.
Company provided a tracking number that was delivered 2 months prior to my order and a completely different state. Complete fraudulent company. Working with my bank, since this company is an obvious scam.
Mike
Customer service is very bad the last year or so. They don't even reply to support messages. With recent orders, I have been provided tracking numbers right away that were delivered to another state 2+ months before my order was even placed. All requests for a valid tracking number were ignored. This last order has been over a week with no communication or valid tracking number.
Blair U.
Don’t order from them. Ordered once then was getting charged every month from them. Not even sure what it’s for as we did not sign up for any subscriptions. Canceled our card. What a scam.
Joe V.
Will not order anything else from you whe on the last order they came in dry and hard. When I complained, you wanted to give me a $20 coupon. No thanks, just don’t trust you anymore for good cigars.
R T.
Stay away from this guys. Over 20 years ordering from them all of the sudden i see a charge of $14.95 called Puro Perks so called my bank to dispute the charge and the bank told me they have been taking that $14.95 for 2 months in a row already. Did call them to cancel this puro perks i belive is called and also deleting my account with this loosers. Sticking there hand on peoples poket and take the money.
Mark W.
CI took a hit since covid. Service is better in the last several months. I have used CI for my cigars for years. The last three years have been a little rough. I have always been treated fairly by company.
