Don T.
I've ordered from Cigars International…
I've ordered from Cigars International several times and overall have had a very positive experience. They have a huge selection, competitive pricing, and one of the things I appreciate most is how quickly they process and ship my orders. In my experience, orders are usually on their way within a day or two. I've had a couple of situations where I needed customer service, and overall they handled them well. On one order, an item was out of stock and wasn't included in my shipment. The credit wasn't automatically processed, so I had to contact them to get it corrected. They took care of it once I brought it to their attention, although I would have preferred the refund to happen automatically. On another order, the mistake was actually mine. I accidentally entered the wrong shipping address and didn't realize it until the order was already being processed. I called customer service, and they were extremely helpful. They were able to stop the original shipment and send a replacement order to the correct address. I was very impressed with how they handled that situation, especially considering the error was on my end. The customer service representatives I've spoken with have been courteous and helpful, and most importantly, they've been able to resolve my issues. Overall, Cigars International remains one of the companies I regularly use for purchasing cigars. Between the large selection, competitive prices, frequent promotions, and fast shipping, the positives easily outweigh the few minor issues I've experienced. Based on several orders, I'd rate my overall experience about **4.5 out of 5** and will continue purchasing from them.